Donneisha Jones
Cottage Hills
Summary
Proven history of effectively engaging with patients from diverse backgrounds. Recognized as a proficient counselor who employs a detailed and analytical methodology. Skilled in facilitating both individual and group therapy sessions to identify and examine a broad spectrum of issues.
Expert in identifying core problems and assisting patients in cultivating effective coping mechanisms for various life circumstances, triggers, and traumas. Experienced in collaborating with multidisciplinary teams to enhance patient outcomes through a holistic approach.
Committed professional known for reliability, seeking employment opportunities where excellent customer service and a positive demeanor will have a significant impact.
Versatile and diligent worker eager to learn and contribute to the success of the team.
Organized and driven individual enthusiastic about utilizing time management and organizational capabilities across different settings. Pursuing entry-level positions to further develop skills while supporting company advancement.
Empathetic Security Therapy Aide recognized for high productivity and efficient task execution. Specialized in crisis intervention, behavioral management strategies, and therapeutic communication. Possesses strong abilities in empathy, active listening, and stress resilience, fostering effective support and safety for both patients and staff in high-pressure environments. Excels in teamwork and patient-focused care, emphasizing the creation of secure therapeutic environments.
Compassionate and attentive with experience in therapeutic patient support and crisis intervention. Demonstrates a solid grasp of safety protocols and psychiatric patient management, along with skills in conflict resolution and empathy. Successfully established safe and supportive settings for patients, resulting in enhanced well-being and a decrease in incidents.
Highly motivated individual eager to embrace new challenges. Exhibits a strong work ethic, adaptability, and exemplary interpersonal skills. Proficient in working independently and rapidly acquiring new skills.
Diligent employee with expertise in customer service, multitasking, and time management. Committed to providing every customer with a positive and memorable experience.
Overview
21
21
years of professional experience
2010
2010
years of post-secondary education
Work History
Security Therapy Aide
Department of Human Services
Alton
09.2013 - Current
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Performed comprehensive daily goals and assessments for each patient.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Responded to and thoroughly investigated reported incidents to protect company assets.
- Documented behavioral incidents thoroughly to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Maintained client and employee areas in good working order and with adequate supplies.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Completed patient reports daily and submitted to management for evaluation.
- Interviewed clients to conduct behavioral health assessments.
- Effectively managed daily charting for each patient.
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
- Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
Cashier & Customer Service
Walmart
Granite City
07.2010 - 07.2011
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Received payments for products and issued receipts.
- Answered customer quests, provided store information and escorted to desired store areas.
- Verified customer identification for alcohol or tobacco purchases.
- Inspected items for damage and obtained replacements for customers.
- Met high productivity standards in processing payments for customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Direct Support Professional Caregiver
Beverly Farm Foundation Inc
Godfrey
06.2009 - 08.2010
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Assisted with client personal care needs to foster independence and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Transported patients to medical, dental and personal care appointments.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
Cook
Candy Cravers
Madison
05.2005 - 08.2009
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Prepared diverse candy and dessert recipes according to standard procedures.
- Maintained cleanliness and organization of kitchen workspace and equipment.
Education
High School Diploma -
Madison High School
Madison, ILSkills
Great Communicator
Work well in resolving any issues and problems customers may have
Build Good rapport with clients My goal is always satisfying all of my customers need
I work well with people
- One-On-One Patient Care
- CPR Certification
- Progress Evaluations
- Treatment Planning
- Group Therapy Coordination
- Customer Service
- Organizational Skills
- Communication
- Multitasking
- Relationship Building
- Decision-Making
- Computer Skills
- Patient Assessment
- Patient Documentation
- Team Collaboration
- Progress Notes/Documenting
- Team Leadership
- Emotional Support
- Documentation Accuracy
Timeline
Security Therapy Aide
Department of Human Services
09.2013 - Current
Cashier & Customer Service
Walmart
07.2010 - 07.2011
Direct Support Professional Caregiver
Beverly Farm Foundation Inc
06.2009 - 08.2010
Cook
Candy Cravers
05.2005 - 08.2009
High School Diploma -
Madison High School