Donna Morris
Bellwood
Summary
Dynamic professional with over 15 years of customer service experience, recognized for adaptability and teamwork. Expertise in managing member inquiries and coordinating renewal campaigns to enhance member satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Membership Specialist
Institute Of Food Technologists
Chicago
07.2023 - 09.2025
- Coordinated renewal campaigns, increasing member engagement and contributing to retention efforts.
- Managed member inquiries, providing timely support to enhance understanding of membership benefits.
- Facilitated onboarding for new members, ensuring smooth transitions.
- Collaborated with cross-functional teams to improve member satisfaction initiatives.
- Developed and maintained membership databases, ensuring accurate records to support member services.
IFT Central Representative
Institute Of Food Technologists
Chicago
08.2008 - 07.2023
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with co-workers during peak periods to ensure timely and effective customer service.
- Consistently met daily performance goals set by management team members.
- Built strong relationships with customers, promoting new product or service opportunities.
- Assisted customers with order placement, returns, exchanges, and refunds.
Education
High School Diploma -
Sullivan High School
Chicago, IL06-1983
Skills
- Membership management
- Client relationship management
- CRM proficiency
- Database maintenance
- Microsoft Word proficiency
- Complaint resolution
- Problem-solving
- Task prioritization
- Service excellence
- Attention to detail
- Verbal communication
- Interpersonal skills
- Team collaboration
- Adaptability
- Communication techniques
Timeline
Membership Specialist
Institute Of Food Technologists
07.2023 - 09.2025
IFT Central Representative
Institute Of Food Technologists
08.2008 - 07.2023
High School Diploma -
Sullivan High School