Donna Helwig
Streator
Summary
Dedicated FSR II with over 17 years of customer service experience. Skilled in problem-solving and task organization, ensuring efficient service delivery and high customer satisfaction.
Overview
19
19
years of professional experience
Work History
FSR II
SOCU
Streator
09.2006 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Ottawa Township High School
Ottawa, IL06-1988
Some College (No Degree) -
IVCC
Oglesby, ILSkills
- Customer relationship management
- Service goal achievement
- Cross-functional collaboration
- Customer needs assessment
- Task prioritization
- Product knowledge
Timeline
FSR II
SOCU
09.2006 - Current
High School Diploma -
Ottawa Township High School
Some College (No Degree) -
IVCC