Donna Cochran
Swansea
Summary
Dynamic Office Manager with a proven track record at Electric Controls Company, excelling in customer service and office administration. Enhanced team productivity through effective task delegation and streamlined financial processes, ensuring balanced budgets. Strong organizational skills and clear communication fostered lasting client relationships, driving satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Office Manager
Electric Controls Company
01.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by making bank deposits, reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Performed performance reviews annually.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Rental Equipment Coordinator
Wiese USA
04.2018 - 12.2018
- Customer service expert, diagnosing needs, advising customers of best solutions, processing orders and dispatching rental equipment. Coordinating pick up and delivery. Building lasting relationships proving Wiese as a trusted resource.
Sales Coordinator
MH Equipment
02.2013 - 03.2017
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Service Coordinator
Industrial Battery Products
01.2007 - 01.2013
- Served as a primary point of contact for clients (end users and forklift dealers), addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians and ensuring correct invoicing.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Collected, arranged, and input information into database system.
Education
No Degree - Business Administration
SWIC
BellevilleSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
Timeline
Office Manager
Electric Controls Company
01.2019 - Current
Rental Equipment Coordinator
Wiese USA
04.2018 - 12.2018
Sales Coordinator
MH Equipment
02.2013 - 03.2017
Service Coordinator
Industrial Battery Products
01.2007 - 01.2013
No Degree - Business Administration
SWIC
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