Donna Burgess
Momence
Summary
Detail-oriented veterinary technician known for effective communication and veterinary office administration. Experienced in maintaining accurate medical records and training staff, ensuring high-quality patient care and operational efficiency.
Overview
20
20
years of professional experience
Work History
Veterinary Technichian
Balanced Body Veterinary Clinic
Frankfort, IL
10.2023 - Current
- Administered medications and vaccinations under veterinary guidance, ensuring patient safety and compliance.
- Assisted in diagnostic procedures, including blood draws and imaging, enhancing treatment accuracy.
- Educated pet owners on preventive care and nutrition, fostering improved animal health outcomes.
- Maintained accurate medical records using clinic management software to support efficient patient care.
- Monitored vital signs post-operatively, identifying any complications for timely intervention.
- Trained new staff on clinic protocols and best practices, improving team efficiency and service quality.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Veterinary Technician
Sackman Animal Hospital
Frankfort, IL
01.2012 - 10.2023
- Administered vaccinations and medications to pets, ensuring compliance with veterinary protocols.
- Assisted veterinarians during surgeries by preparing instruments and monitoring patient vitals.
- Educated pet owners on post-operative care and preventative health measures for animals.
- Managed laboratory samples, performing tests to diagnose conditions effectively.
- Collaborated with veterinary team to improve patient care protocols, increasing overall clinic efficiency.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Accounts Payable/Receivable Clerk
Omar Industries
University Park, IL
11.2005 - 01.2010
- Processed invoices and payments accurately, ensuring timely vendor settlements.
- Monitored accounts payable and receivable workflows to maintain financial integrity.
- Trained new staff on best practices in accounts management and compliance standards.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Education
Associate of Science - Veterinary Technology
Vet Tech Institute At Fox College
Tinley Park, ILSkills
- Intravenous catheterization
- Medication administration
- Client education
- Emergency and preventive care
- Veterinary office administration
- Explaining treatment
- Veterinary standards and procedures
- Blood collection
Timeline
Veterinary Technichian
Balanced Body Veterinary Clinic
10.2023 - Current
Veterinary Technician
Sackman Animal Hospital
01.2012 - 10.2023
Accounts Payable/Receivable Clerk
Omar Industries
11.2005 - 01.2010
Associate of Science - Veterinary Technology
Vet Tech Institute At Fox College