Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donisha Jones

Chicago

Summary

Dependable talented Server/Host/Bartender in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. In order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server/Bartender Shift Leader

Storyville
08.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Contributed ideas for improving server procedures during weekly meetings with management staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Key holder for the restaurant for opening and closing
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Track sales report for Liquor,food and average guest
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Host/Server

Chalet
10.2022 - 03.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Bartender

Red Pepper Lounge
05.2019 - 11.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

High School Diploma -

Rezin Orr Highschool
Chicago, IL
06.1997

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Safe Food Handling
  • Food Running
  • Team Player
  • Reliable and Responsible
  • Multitasking Abilities
  • Teamwork and Collaboration

Certification

Bassett and Food handler certificate

Timeline

Host/Server

Chalet
10.2022 - 03.2023

Server/Bartender Shift Leader

Storyville
08.2022 - Current

Bartender

Red Pepper Lounge
05.2019 - 11.2019

High School Diploma -

Rezin Orr Highschool

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Donisha Jones