Donedria Ramsey
Chicago
Summary
Strategic-thinking professional with several years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies, and driving territory development.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Groupon
Chicago
06.2025 - 10.2025
- Conducted market research to identify new business opportunities and trends.
- Developed relationships with potential partners to expand service offerings.
- Collaborated with marketing teams to create promotional campaigns for clients.
- Engaged in negotiations to secure advantageous terms with vendors and partners.
- Analyzed competitor strategies to enhance Groupon's market positioning.
- Assisted in preparing presentations for stakeholders and potential clients.
- Managed client communications to ensure satisfaction and address concerns promptly.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Developed and implemented strategies to increase sales and market share.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Drafted proposals for prospects in response to their requests for information.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
Nursing Assistant/Medical Floater
University Of Minnesota Hospital
Minneapolis
08.2023 - 06.2025
- Monitored vital signs and reported changes to healthcare professionals.
- Documented patient information accurately in electronic health records.
- Supported patients with mobility, ensuring safety during transfers and ambulation.
- Communicated effectively with patients and families about care procedures.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Reported environmental risks or equipment malfunctions to supervisors
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Collected specimens from patients for laboratory testing purposes.
- Managed patient records using electronic health record systems.
- Supported inventory management by restocking medical supplies as needed.
- Communicated effectively with patients to address inquiries and provide information.
Customer Service Representative
Oak Street Health
Chicago
02.2021 - 01.2022
- Assisted patients with appointment scheduling and follow-up calls.
- Resolved customer inquiries using electronic health record systems.
- Collaborated with healthcare teams to enhance patient communication.
- Educated patients on insurance processes and benefits available.
- Managed patient records ensuring accuracy and confidentiality standards.
Enrollment Specialist
Maximus Health Services
Chicago
06.2017 - 05.2018
- Assisted clients with application procedures and eligibility requirements.
- Maintained accurate records in the enrollment management system.
- Provided guidance on available health services and benefits options.
- Educated clients about program updates and changes in policies.
- Handled inquiries and resolved issues related to client enrollments.
- Handled new enrollments by entering customers' data and reviewing information.
- Reviewed applications for accuracy before submitting them for approval.
- Coordinated with other departments to ensure timely processing of admission applications.
- Verified all required documentation prior to enrollment.
Key Manager
Sneaker Villa
Chicago
07.2015 - 01.2018
- Managed daily store operations and ensured compliance with company policies.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Developed promotional displays to enhance customer engagement and drive sales.
- Implemented visual merchandising strategies to maintain appealing store layouts.
- Resolved customer complaints promptly and professionally.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Education
Corner Stone Christian Academy
Skills
- Market research
- Business negotiation
- Lead generation
- Customer engagement
- Effective communication
- Problem solving
- Presentation skills
- Conflict resolution
- Time management
- Account management
- Relationship building and rapport
- Customer service
- New business development
- Issue resolution
- Salesforce management
- Mentoring and coaching
- Prospecting
- Customer pre-qualifications
- Training and mentoring
- CRM platforms
- Sales tracking
- Campaign management
- Team leadership
- Prospect targeting
Timeline
Business Development Manager
Groupon
06.2025 - 10.2025
Nursing Assistant/Medical Floater
University Of Minnesota Hospital
08.2023 - 06.2025
Customer Service Representative
Oak Street Health
02.2021 - 01.2022
Enrollment Specialist
Maximus Health Services
06.2017 - 05.2018
Key Manager
Sneaker Villa
07.2015 - 01.2018
Corner Stone Christian Academy