Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Scott Blackard

COLLINSVILLE

Summary

Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases. Competent Telecommunications Technician bringing 20+ years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Overview

25
25
years of professional experience

Work History

Truancy/Residency Investigator

Collinsville Unit School District 10
2013.09 - Current

Maintain student attendance records for approximately 3000 students.

Schedule and attend meetings with parents/guardians.

Meet with students and administration on issues.

Verify and investigate resident requirements on families.

Utilize district camera systems for investigative purposes.

Operate CLEAR Batch system for investigative purposes, one of three licensed operators within system.

Investigate situations and obtain evidence for families providing false information.

Create reports for superintendent and school board.

Owner Operator, Technician/Installer

Gateway Telephone Systems
1999.06 - Current
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Installation and repair of telephone systems and data networks.
  • Safely and effectively utilize industrial, power and hand tools necessary for completion of jobs in a variety of industrial, commercial and private settings.
  • Bid and execute jobs according to blueprint and building specifications.
  • Project management with multiple trades on projects.
  • Creation and documentation of wiring schematics and layouts for customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Telecommunications Technician

CWS Services-DISA At Scott Air Force Base
2010.11 - 2012.02

Work with DISA staff to maintain and upgrade systems to keep government communication equipment operating.

TS-1 Security status with US Federal Government.

Assist with emergency situations as they arise.

Assist with government employees as needed.

Work with planning committee for new DISA Headquarters at SAFB.


Education

No Degree - General Studies

Southern Illinois University Edwardsville
Edwardsville, IL

Certification - Nortel Systems Training Program

HSI-INT, Inc.
Fort Myers, FL
12.1999

Skills

  • Report Preparation

  • Evidence processing

  • Video surveillance systems

  • Undercover Investigations

  • Ethical and honest

  • Interviewing witnesses

  • Records Management

  • Report Development

  • Top Secret U.S. Government Security Clearance

  • Background Checks

  • Surveillance techniques

  • Active FOID card

  • Detailed report writing

  • Investigation Management

  • Investigative Photography

  • Social media investigations

  • Excellent Communication

  • Collecting evidence

  • Case Management

  • Analytical Thinking

  • Self Motivation

  • Attention to Detail

  • Analytical Skills

  • Organizational Skills

  • Effective Communication

  • Problem-solving aptitude

  • Report Writing

  • Written Communication

  • Court Procedures

  • Evidence Gathering

  • Equipment safety

  • Device Installation

  • Work order completion

  • Engineering plans

  • Educating customers

  • Troubleshooting and resolution

  • Equipment Installation

  • Network Troubleshooting

  • Data cabling installation

  • Documenting activities

  • Network configuration

  • System Repair

  • Telecom Infrastructure

  • Installation and maintenance

  • Configuring equipment

Timeline

Truancy/Residency Investigator

Collinsville Unit School District 10
2013.09 - Current

Telecommunications Technician

CWS Services-DISA At Scott Air Force Base
2010.11 - 2012.02

Owner Operator, Technician/Installer

Gateway Telephone Systems
1999.06 - Current

No Degree - General Studies

Southern Illinois University Edwardsville

Certification - Nortel Systems Training Program

HSI-INT, Inc.
Donald Scott Blackard