Donald Rollins
Chicago
Summary
Experienced account management and sales professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Key Account Manager
Accel Entertainment
03.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Worked with the top 10% accounts in the company directly to ensure smooth business to business relationships.
- Hosted and directed company outings and meetings to drive attention to company focus.
Sales Manager
Parsons Extreme Golf
01.2023 - 03.2024
- Exceeded monthly/yearly sales goals ($100,000 monthly sales goals)
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Increased sales revenue by developing and implementing effective sales strategies.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Managed finances through ADP services.
Sales Manager
Ultimate Autographs
06.2018 - 08.2022
- Grew within the company from entry level sales to overseeing sales department in 2 years.
- Set monthly/yearly records for sales with over $3,000,000 in revenue.
- Started a sales avenue within the company that grossed over $350,000 in the first 3 months of start date.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in the market place.
- Managed scheduling and finances through Quickbooks and ADP.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Bachelor of Arts - Communications
Benedictine University
Lisle, IL05-2018
Timeline
Key Account Manager
Accel Entertainment
03.2024 - Current
Sales Manager
Parsons Extreme Golf
01.2023 - 03.2024
Sales Manager
Ultimate Autographs
06.2018 - 08.2022
Bachelor of Arts - Communications
Benedictine University
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