Donald Milton
Bellwood,IL
Summary
Dynamic professional with proven leadership skills and a track record of enhancing operational efficiency at Jimmy Johns. Expert in budget management and service excellence, I successfully implemented inventory processes that reduced waste. Adept at building client relationships, I excel in sales quoting and ensuring regulatory compliance to drive business success.
Results-driven professional ready to excel in leadership role. Extensive background in managing departmental operations and driving team performance. Known for collaborative approach and adaptability in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
1st Assistant Department Manager
Jimmy Johns
07.2019 - Current
- Led team in executing daily operations, ensuring high-quality customer service and product delivery.
- Trained and mentored staff on operational procedures, enhancing team performance and efficiency.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Developed 3 different scheduling systems to improve staff allocation during peak hours, increasing overall productivity.
- Trained and mentored over 15 staff members on customer service standards and food preparation techniques.
- Supervised daily operations, ensuring compliance with health and safety regulations.
Account Manager, Inside Sales
Vector Marketing
10.2022 - 08.2023
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Managed sales processes, ensuring timely follow-ups on leads and inquiries.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to align sales strategies with overall business objectives.
- Implemented 2 new CRM tools for tracking customer interactions and optimizing sales workflows.
Insurance Agent
Healthworks
01.2020 - 07.2022
- Developed tailored insurance solutions to meet diverse client needs.
- Guided clients through policy selection and coverage options effectively.
- Enhanced customer satisfaction by providing timely support and follow-ups.
- Analyzed client data to identify potential risks and recommend appropriate coverage adjustments.
- Streamlined claims processing procedures, reducing turnaround time for clients significantly.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Managed approximately 30 calls per day, inbound and outbound, for client filing and processing
Education
High School Diploma -
George Westinghouse College Prep
Chicago Illinois06-2016
Skills
- Proven leadership skills
- Operational efficiency management
- Regulatory compliance oversight
- Budget management
- Sales quoting expertise
- Service excellence
- Microsoft office proficiency
- Microsoft office support
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of effective sales strategies.
Certification
- CM - Certified Manager Certification
- Food Handler's
- Google Ads
- Meta Ads
- Insurance License
Timeline
Account Manager, Inside Sales
Vector Marketing
10.2022 - 08.2023
Insurance Agent
Healthworks
01.2020 - 07.2022
1st Assistant Department Manager
Jimmy Johns
07.2019 - Current
High School Diploma -
George Westinghouse College Prep
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