Dominque Russell
Chicago
Summary
Dynamic and results-driven professional with extensive experience at Family Dollar, excelling in store operations management and customer engagement. Proven ability to lead teams effectively while enhancing service standards. Skilled in POS systems and staff supervision, fostering a collaborative environment that boosts performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
ASSISTANT STORE MANAGER
Family Dollar
Elkhart
05.2022 - 06.2025
- Executed all store opening and closing procedures, including cash handling and inventory management.
- Delivered exceptional customer service by assisting with product selection and addressing inquiries.
- Supervised staff scheduling and task assignments to enhance operational efficiency.
- Resolved customer complaints promptly while maintaining high service standards.
- Operated POS systems to ensure accurate transaction processing and record-keeping.
- Facilitated training and mentoring for new team members, fostering skill development.
- Participated in recruitment efforts, successfully hiring and retaining top talent.
- Cross-trained in various store positions to provide flexible staffing solutions.
GUEST SERVICES ASSOCIATE
Mcdonalds
Hickory Hill
01.2017 - 09.2019
- Provided excellent customer service in fast-paced dining environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Followed safety protocols to ensure health compliance in food handling.
- Collaborated with team members to deliver timely service during peak hours.
- Assisted with food preparation and ensured quality standards were met.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Maintained a clean work area throughout the shift.
RECREATIONAL LEADER
Chicago Park District
Chicago
10.2014 - 10.2016
- Supervised large group of children, ensuring safety and engagement during activities.
- Planned and implemented diverse recreational programs, including arts and crafts and outdoor games.
- Developed strategies to motivate children, enhancing participation in various activities.
- Coordinated daily activities, maintaining structure and organization for smooth operations.
- Supported classroom management and maintained a positive learning environment.
- Prepared instructional materials and organized classroom resources efficiently.
- Communicated effectively with parents about student progress and needs.
Education
High School Diploma -
Bogan High School
Chicago, IL06.2009
Skills
- Store opening and closing
- Customer service and engagement
- Store operations management
- Team leadership and building
- Staff supervision and scheduling
- POS systems operation
Timeline
ASSISTANT STORE MANAGER
Family Dollar
05.2022 - 06.2025
GUEST SERVICES ASSOCIATE
Mcdonalds
01.2017 - 09.2019
RECREATIONAL LEADER
Chicago Park District
10.2014 - 10.2016
High School Diploma -
Bogan High School
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