Dominique Kinard
Chicago
Summary
Dedicated receptionist with expertise in client assistance and mail processing. Proven organizational skills and attention to detail enhance office efficiency. Committed to supporting organizational goals through effective client interactions.
Overview
14
14
years of professional experience
Work History
Receptionist
Marillac St. Vincent Family Services
Chicago
08.2017 - Current
- Welcomed visitors at front desk and provided assistance in navigating the facility. and provided necessary assistance upon arrival.
- Answered incoming calls, took messages, and directed calls to appropriate personnel to ensure effective communication.
- Assisted clients with inquiries to enhance understanding of available services and resources.
- Recorded visitor details in daily logbook to maintain security records. with visitor information for security tracking.
- Maintained security protocols by monitoring logbooks and issuing visitor badges.
- Participated in emergency response drills to ensure readiness for safety procedures.
Mail Handler
United States Postal Service, USPS
Chicago
03.2020 - 12.2024
- Sorted mail to ensure timely processing and distribution across multiple routes.
- Operated machinery, including forklifts and pallet jacks, to facilitate mail movement.
- Loaded and unloaded trucks to facilitate efficient mail distribution. with packages and letters for delivery.
- Maintained accurate records of all incoming and outgoing mail items.
- Used portable electronic scanner to track parcels and monitor progress.
- Labeled containers to improve accuracy in mail distribution processes. with destination addresses to improve accuracy in distribution.
- Assisted in training new employees on mail handling and equipment operation.
- Coordinated with supervisors to address workflow challenges and resolve issues.
Rural Mail Carrier Associate
United States Postal Service, USPS
Crown Point
09.2017 - 03.2019
- Delivered mail and packages to rural customers with efficiency and accuracy.
- Optimized route completion by managing time effectively within established timeframes.
- Ensured compliance with USPS policies and safety regulations during all deliveries.
- Addressed customer delivery issues and service changes to ensure satisfaction.
- Handled customer concerns with professionalism to enhance service experience.
- Assisted carriers during peak periods or absences to maintain service levels.
- Conducted regular vehicle checks for mechanical issues prior to departure.
- Obtained signatures for registered, certified, and insured mail.
School Assistant
Larry Hawkins Charter School
Chicago
01.2013 - 07.2016
- Prepared and arranged materials to support diverse educational programs and resources for diverse educational activities and programs.
- Assisted teachers in classroom management and implemented student engagement strategies to enhance learning environments.
- Supported students with individual learning needs throughout instructional time.
- Maintained safe and organized classroom environments for all students.
- Collaborated with faculty to develop inclusive lesson plans for varied learners.
- Implemented school policies and procedures to ensure compliance and promote a safe learning environment.
- Monitored hallways during class transitions to uphold student safety.
- Implemented positive reinforcement strategies to promote desirable behaviors among students techniques to redirect negative behaviors.
Education
Some College (No Degree) - General Studies
City Colleges of Chicago
Chicago, ILSome College (No Degree) - Health Care Administration
Ashford University
San Diego, CASkills
- Front desk operations
- Customer service
- Administrative support
- Client relations
- Mail processing
- Attention to detail
- Organizational skills
- Communication skills
Timeline
Mail Handler
United States Postal Service, USPS
03.2020 - 12.2024
Rural Mail Carrier Associate
United States Postal Service, USPS
09.2017 - 03.2019
Receptionist
Marillac St. Vincent Family Services
08.2017 - Current
School Assistant
Larry Hawkins Charter School
01.2013 - 07.2016
Some College (No Degree) - General Studies
City Colleges of Chicago
Some College (No Degree) - Health Care Administration
Ashford University