Dominique Jackson
Schaumburg
Summary
Results-driven sales professional with experience in consultative selling, client relationship, and customer retention. Skilled at identifying needs, building trust, and delivering solutions that drive revenue. Currently transitioning into the insurance industry with a strong commitment to obtaining licensure. Coachable, motivated, and ready to thrive in a performance-based environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Inside Sales Representative
QCSS/Sales Gig
Deer Park, IL
06.2024 - 02.2026
- Generated revenue by promoting and selling water treatment system cleansing and maintenance packages to residential and commercial clients.
- Conducted high-volume outbound calls to identify customer needs and present tailored services solutions.
- Utilized consultative sales techniques to educate customers on water quality, system performance, and preventative maintenance benefits.
- Built rapport quickly with clients to increase trust, engagement, and conversion rates.
- Handled objections professionally and converted inquiries into scheduled service appointments.
- Maintained accurate customer records and updated CRM systems to track leads, follow-ups, and sales activity.
- Strengthened customer retention by providing clear communication, product knowledge, and ongoing support.
Customer Service Representative/Cosmetic Beauty Advisor
Khols
Schaumburg, IL
07.2023 - 06.2024
- Drove sales by upselling and cross-selling products based on customer preferences and product knowledge.
- Provided exceptional customer service in a fast-placed retail environment, ensuring a positive shopping experience.
- Delivered personalized beauty consultations by assessing customer needs and recommending skincare, makeup, and self care products.
- Built strong customer relationship to increase repeat business and brand loyalty.
- Educated customers on product usage, ingredients, and benefits to support informed purchasing decisions.
- Resolved customer concerns professionally while maintaining company standards and satisfaction.
- Processed transactions, returns and exchanges accurately using POS systems.
- Assisted in training new team members on customer service protocols and company policies.
Esthetician
Windy City Massage
Oakbrook Terrace, IL
07.2021 - 03.2023
- Increased revenue through upselling professional skincare products and service professional skincare product and service enhancements based on clients needs.
- Built strong client relationship, resulting in high retention and consistent rebooking.
- Delivered exceptional customer service by creating a comfortable, trusting, and results-driven environment.
- Managed appointment scheduling, client records, and follow-ups to ensure a seamless client experience.
- Educated clients on ingredient, home care routines, and long-term skin health to drive results and repeat business.
- Performed customized facial treatment by assessing skin conditions and recommending targeted skincare plan.
Education
High School Diploma -
Crete Monee High School
Crete, ILCertificate -
Cosmetology And Spa Academy
Schaumburg, IL05-2021
Skills
- Consultative Sales
- Data entry & Record Management
- Client Relationship building
- Call center experience
- Appointment Setting & Follow-Up
- CRM Systems & Client Tracking
- Problem-Solving & Conflict Resolution
- Objection Handing & Closing Techniques
- Ability to Build Trust Quickly
- Professional telephone demeanor
- Product Knowledge & Client Education
Timeline
Customer Service Representative/Inside Sales Representative
QCSS/Sales Gig
06.2024 - 02.2026
Customer Service Representative/Cosmetic Beauty Advisor
Khols
07.2023 - 06.2024
Esthetician
Windy City Massage
07.2021 - 03.2023
High School Diploma -
Crete Monee High School
Certificate -
Cosmetology And Spa Academy