Dominic Laria
Villa Park
Summary
Dynamic leader with a proven track record at Sky Centers Martial Arts & Fitness, enhancing customer satisfaction and spearheading sales growth. Excelled in staff training and development, alongside implementing effective sales strategies. Demonstrates exceptional decision-making and customer service skills, achieving consistent sales targets and fostering team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved operational efficiency by adopting new technology for inventory management.
Program Director
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Developed and implemented marketing strategies to promote program awareness and participation.
Sales Manager
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Inventory Manager
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Customer Service Manager
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Roofing Laborer
Jason's Roofing
03.2018 - 06.2018
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
- Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
- Contributed to timely project completion by efficiently loading, unloading, and organizing materials.
- Enhanced team productivity by assisting with the repair and replacement of various roofing systems.
Customer Service Representative
Alorica
01.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Restaurant Food Server
Papadeaux Seafood Kitchen
05.2016 - 11.2016
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
Education
High School Diploma -
Willow Brook High School
Villa Park, IL06-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Staff supervision
- Goal setting
- Conflict resolution
- Customer rapport
- Sales strategies
- Sales growth
- Sales reporting
Certification
- CPR/AED Certification
- Forklift Certification
- ServSafe Food Handler's Certification
- IL Driver's License
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
Program Director
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
Sales Manager
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
Inventory Manager
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
Customer Service Manager
Sky Centers Martial Arts & Fitness
06.2018 - 01.2025
Roofing Laborer
Jason's Roofing
03.2018 - 06.2018
Customer Service Representative
Alorica
01.2017 - 02.2018
Restaurant Food Server
Papadeaux Seafood Kitchen
05.2016 - 11.2016
- CPR/AED Certification
- Forklift Certification
- ServSafe Food Handler's Certification
- IL Driver's License
High School Diploma -
Willow Brook High School
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