Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dominic Jose

Chicago

Summary

Innovative and detail-oriented IT professional with extensive experience in IT operations, system migrations, and automation. Adept at managing enterprise-level IT infrastructure, optimizing workflows through automation, and improving security protocols. Strong ability to collaborate with MSPs, lead cross-functional projects, and provide technical support to large teams.

Overview

3
3
years of professional experience

Work History

IT Technical Support Specialist

Dyopath
01.2025 - Current
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Responded to customer inquiries and provided technical assistance over phone
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Created user accounts and assigned permissions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardware, devices, and software to set up work stations for employees.

IT Operations Manager

Midwest Express Clinic
01.2024 - 01.2025
  • Spearheaded a company-wide initiative to migrate standalone PCs into Intune and Azure, enabling over 600 employees across 50+ clinics to securely access their systems with unique credentials, eliminating outdated shared password practices.
  • Designed and implemented a fully automated patient wait-time tracking system using Power Automate Desktop, drastically reducing a manual 4-hour daily task to an unattended, real-time reporting system that streamlined provider staffing across clinics.
  • Orchestrated and managed two Managed Service Providers (MSPs) to synchronize efforts in consolidating the management of iPads and PCs under a single, centralized system, ensuring seamless operations and security compliance.
  • Developed and deployed process automation solutions that significantly improved efficiency and accuracy, including automated Slack notifications for regional managers, providing instant visibility into clinic wait times for optimized staffing.
  • Provided strategic oversight and daily ticket management for 600+ employees, addressing IT support issues related to hardware, software, networking, and system administration, ensuring timely resolutions and minimal downtime.

End User Engineer

Rkon
01.2022 - 12.2023
  • Enforced and maintained enterprise-level Azure security standards to protect sensitive data and optimize compliance.
  • Configured, managed, and troubleshot Azure AD Connect to seamlessly synchronize on-premises Active Directory with Azure AD, ensuring smooth authentication and security policies.
  • Designed and implemented Azure AD Conditional Access policies to enhance resource security, enforcing multi-factor authentication and access controls.
  • Conducted continuous monitoring and auditing of Azure AD security, proactively identifying and mitigating potential risks and threats.

Education

Bachelor of Science - Management Information Systems

DePaul University
Chicago, IL
01.2016

Skills

  • IT Operations & Management
  • Azure AD & Intune Migration
  • Automation with Power Automate
  • Technical Support & Ticket Management
  • MSP Coordination & Vendor Management
  • Process Optimization & Efficiency
  • Staff Training & Knowledge Base Development
  • Hardware installation
  • Help desk support
  • Advanced troubleshooting
  • Incident management
  • Virtualization technologies

Languages

Malayalam
Full Professional

Timeline

IT Technical Support Specialist

Dyopath
01.2025 - Current

IT Operations Manager

Midwest Express Clinic
01.2024 - 01.2025

End User Engineer

Rkon
01.2022 - 12.2023

Bachelor of Science - Management Information Systems

DePaul University

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Dominic Jose