Dominic Herrick
Belleville
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. Meticulous Network Operations Engineer maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Operations Engineer
CSIOS Corporation
12.2022 - Current
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Sales Area Manager
Army And Air Force Exchange Services
06.2018 - 11.2022
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Analyzed sales data and kept up to date with market trends.
- Held weekly meetings with sales staffs to identify techniques to overcome sales obstacles.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
Stock Room Manager
Army And Air Force Exchange Service AAFEES
06.2015 - 06.2018
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Set up displays of merchandise to market new products to customers.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
Food Court Manager
Army And Air Force Exchange Service
05.2012 - 06.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and maximize productivity.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Prepared for and executed new menu implementations.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Education
Master of Science - Cyber Security And Information Assurance
Western Governors University
09-2024
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT10.2023
High School Diploma -
Mascoutah Community High School
Mascoutah 05.2010
Skills
- Palo Alto Firewall
- SNMP Monitoring
- Proxy
- F5 WAF
- Wireshark
- Network Security Measures
- Critical Thinking Skills
- Monitoring Tools
- Symantec Endpoint Protection
- Diagnostic Tools
- Network Infrastructure Support
- Business Operations
Certification
- A+ certified, Comptia
- Google IT Support , Google
- Network+, Comptia
- Security +, Comptia
- Pentest +, Comptia
- CYSA +, Comptia
- SCCP, ISC2
- Linux Essentials LP01, LPI
- Project +, Comptia
Timeline
Network Operations Engineer
CSIOS Corporation
12.2022 - Current
Sales Area Manager
Army And Air Force Exchange Services
06.2018 - 11.2022
Stock Room Manager
Army And Air Force Exchange Service AAFEES
06.2015 - 06.2018
Food Court Manager
Army And Air Force Exchange Service
05.2012 - 06.2015
- A+ certified, Comptia
- Google IT Support , Google
- Network+, Comptia
- Security +, Comptia
- Pentest +, Comptia
- CYSA +, Comptia
- SCCP, ISC2
- Linux Essentials LP01, LPI
- Project +, Comptia
Master of Science - Cyber Security And Information Assurance
Western Governors University
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Mascoutah Community High School
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