Domenica Moss
Joliet
Summary
Lead Veterinary Technician with extensive experience at Safford Veterinary Services, excelling in patient triage and surgical assistance. Proven ability to enhance workflow management and foster team collaboration, resulting in improved patient care and staff satisfaction. Skilled in clinical record keeping and compassionate animal handling, ensuring optimal treatment outcomes.
Overview
13
13
years of professional experience
Work History
Lead Veterinary Technician
Safford Veterinary Services
11.2022 - Current
- Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
- Provided exceptional customer service by greeting clients warmly, answering questions knowledgeably, and scheduling appointments efficiently.
- Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Trained and mentored other LVT staff.
Lead Veterinary Technician
NVA
03.2017 - 10.2022
- Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Obtained patient history from owners and performed physical examinations.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Performed dental cleanings using ultrasonic scaler.
- Administered vaccinations to variety of animal species.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Lead Cashier
Bucky's Express
03.2012 - 03.2022
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Associate Of General Studies -
JJC
Joliet, ILAssociate Of General Studies - General
Bolingbrook High School
Bolingbrook, IL06.2010
Skills
- Animal care
- Patient triage
- Surgical assistance
- Medication administration
- Anesthesia monitoring
- Clinical record keeping
- Customer service
- Team building
- Staff training
- Workflow management
- Inventory management
- Staff training and development
- Time management mastery
- Medical record-keeping
- Appointment scheduling efficiency
- Euthanasia
Timeline
Lead Veterinary Technician
Safford Veterinary Services
11.2022 - Current
Lead Veterinary Technician
NVA
03.2017 - 10.2022
Lead Cashier
Bucky's Express
03.2012 - 03.2022
Associate Of General Studies -
JJC
Associate Of General Studies - General
Bolingbrook High School