Domarina Pazand

• Managed incoming and outgoing calls to optimize communication efficiency.
• Assisted in achieving departmental goals for Average Speed of Answer.
• Processed driver requests to ensure exceptional customer service.
• Adhered to one call resolution process to enhance operational effectiveness.
• Coordinated rentals and emergency roadside assistance for client convenience.
• Followed up with service providers to confirm completion of requested services.
• Demonstrated ability to handle emergency situations calmly and effectively.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Facilitated communication between different departments in order to resolve issues quickly.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Resolved customer complaints or answered customers' questions.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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• Greeted and seated guests to ensure efficient service flow.
• Estimated and monitored wait times for optimal guest experience.
• Answered telephones and confirmed next-day reservations.
• Managed bookings through Open Table for streamlined operations.
• Maintained clean and safe work environment to meet health standards.
• Monitored dining sections for next available seating to minimize guest wait times.
• Assigned patrons to suitable tables according to server rotation.
• Verified reservations and wait times with customers.
• Stayed attentive to server availability and table turnover to quickly seat guests.

• Monitored budget and billing payments to ensure financial accuracy.
• Performed EKGs on patients, adhering to safety protocols.
• Scheduled patient appointments to optimize clinic workflow.
• Interacted with insurance companies to secure necessary approvals for medical procedures.
• Developed and implemented office policies and procedures to enhance operational efficiency.
• Maintained medical and staff records for compliance and accessibility.
• Ordered medical and office supplies to support daily operations.

• Achieve weekly, monthly and annual sales objectives
• Measure for perfect fit for suit, shirt, and pants
• Merchandising and Visual Presentation
• Ensure that all daily business operations are completed
• Provide excellent customer service and follow-up with clients
• Inventory control
• Facilitate proper maintenance of the store
• Consistent in building business, and expanding customer base through clientele and store marketing

• Achieved personal sales goals consistently through strategic client engagement.
• Developed and maintained a repeat clientele by effectively managing a personal client book.
• Coached and mentored team members to ensure adherence to company policies.
• Assisted store manager in training employees to maximize sales and optimize daily operations.
• Implemented loss prevention measures to safeguard store assets.
• Managed payroll processes to ensure timely and accurate employee compensation.
• Delivered guest excellence by providing exceptional customer service experiences.
• Oversaw inventory management processes to maintain accurate stock levels.

• Delivered customer service for airline passengers during daily flights.
• Prepared comprehensive passenger itineraries based on travel needs.
• Booked and rebooked reservations to accommodate changing schedules.
• Guided passengers on travel information and logistics throughout journeys.
• Enplaned and deplaned passengers efficiently at departure lounges and gates.

• Managed and stocked new inventory to ensure product availability.
• Regulated fitting room operations to enhance customer experience.
• Consistently achieved weekly and daily sales goals through strategic initiatives.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Developed trusting relationships with customers by making personal connections.
• Built and maintained relationships with peers and upper management to drive team success.
• Attended weekly team meetings to review performance goals and objectives.
• Processed credit card transactions quickly and securely.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

• Streamlined inventory management process to maintain accurate stock levels.
• Fostered customer relationships to drive repeat purchases.
• Promoted store credit-card adoption among customers.
• Designed employee schedules using Excel to optimize staffing efficiency.
• Delivered PowerPoint presentations to enhance product knowledge among colleagues.