Dolores Pope
North Aurora
Summary
Results-oriented Sales Professional skilled in sales techniques and customer satisfaction. Experienced in analyzing performance metrics and creating impactful merchandise displays to drive team success. Strong expertise in product knowledge and customer relationship management, enhancing engagement and fostering collaboration to achieve sales goals.
Overview
6
6
years of professional experience
Work History
Sales Assistant Manager
Pandora Jewelry
Geneva
02.2025 - Current
- Collaborated with team members to exceed store sales goals and targets.
- Managed inventory processes to ensure product availability for customers.
- Developed and implemented training programs to enhance staff product knowledge.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Fostered a positive work environment through effective team-building activities.
Cosmetic Counter Manager
Von Maur
Saint Charles
01.2023 - 01.2025
- Managed daily operations and staff scheduling at a high-end retail environment.
- Trained and mentored team members on product knowledge and customer service techniques.
- Trained and supervised counter personnel in customer service techniques.
- Created and executed training programs to elevate team performance and sales outcomes.
- Cultivated strong customer relationships to drive repeat business.
- Contributed to team meetings to strategize and enhance sales volume.
Macys
Costomer Service
Aurora
06.2020 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Served customers with outstanding service and focused attention in both face-to-face and phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to meet service goals efficiently.
- Worked with team members to meet project objectives and deadlines.
Education
Some College (No Degree) - Business Administration And Management
Waukesha County Technical College
Pewaukee, WISkills
- Sales techniques
- Product knowledge
- Customer relationship management
- Sales forecasting
- Inventory management
- Visual merchandising
- Team collaboration
Timeline
Sales Assistant Manager
Pandora Jewelry
02.2025 - Current
Cosmetic Counter Manager
Von Maur
01.2023 - 01.2025
Macys
Costomer Service
06.2020 - 12.2022
Some College (No Degree) - Business Administration And Management
Waukesha County Technical College