DOLORES DAMM
Alsip
Summary
Results-oriented professional with extensive experience in medical billing, collections, insurance verification, scheduling, and front desk operations. Proven leadership skills developed through years in management roles, consistently fostering organization and efficiency in healthcare and customer service environments. Committed to delivering exceptional service and ensuring accurate records management in fast-paced settings. A proactive approach to problem-solving and a strong focus on team collaboration drive success in achieving organizational goals.
Overview
18
18
years of professional experience
Work History
GENERAL MANAGER
Pizza Pete
Orland Park, IL
07.2015 - Current
- Supervised employee scheduling, facilitated hiring procedures, and implemented training programs to ensure operational efficiency.
- Implemented and monitored inventory tracking systems and financial control measures to enhance operational efficiency.
- Managed customer inquiries and troubleshot issues to ensure a positive service experience.
- Executed daily reconciliation of receipts while maintaining meticulous cash log organization.
- Implemented cost control measures, optimizing budget management and resource allocation.
- Directed daily operations, ensuring efficient workflow and high-quality service delivery.
FRONT DESK MANAGER
Evergreen Racquet and Fitness
Evergreen Park, IL
10.2012 - 05.2021
- Facilitated appointment scheduling and addressed client inquiries via phone.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Supervised staff scheduling, optimizing workforce efficiency and coverage during peak hours.
- Coordinated communication between departments to ensure cohesive operation of facility services.
- Analyzed operational workflows, identifying areas for process improvement and increased efficiency.
INSURANCE VERIFICATION SPECIALIST
Oak Lawn MRI
Oak Lawn, IL
05.2008 - 02.2016
- - Verified patient insurance coverage and eligibility in EHR systems
- - Coded procedures using CPT/ICD-10 for billing accuracy
- - Addressed billing questions and guided patients through claims processes
- - Reviewed and resolved denied claims to ensure payment
- - Provided excellent service while maintaining confidentiality
Education
MEDICAL BILLING CERTIFICATE -
Everest College
02.2006
Skills
- Medical billing & collections
- Insurance verification
- Patient scheduling
- Front desk management
- Staff hiring & training
- Cash handling & payment posting
- Data entry & EMR systems
- CPT/ICD-10 coding
- Workflow organization
- Customer service
- Office administration
- HIPAA compliance
Timeline
GENERAL MANAGER
Pizza Pete
07.2015 - Current
FRONT DESK MANAGER
Evergreen Racquet and Fitness
10.2012 - 05.2021
INSURANCE VERIFICATION SPECIALIST
Oak Lawn MRI
05.2008 - 02.2016
MEDICAL BILLING CERTIFICATE -
Everest College