Summary
Overview
Work History
Education
Skills
Military Service
Timeline
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Dolev Sall

Dolev Sall

Director Of Delivery
Even Yehuda

Summary

Dedicated and service-oriented professional with 10+ years of management experience, blending strong technical expertise with excellent interpersonal skills. Proven success in recruiting, training, and managing global teams across diverse cultures. Skilled in delivering large-scale programs for Fortune 500 and multinational clients. Known for consistently exceeding expectations and driving impactful results.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Director of Delivery

OTORIO
10.2021 - Current
  • Acted as the Program Manager and Customer Success Manager for the company’s biggest customers, including a multinational conglomerate and Fortune 500 companies, driving increased customer health and satisfaction while contributing to renewals.
  • Recruited, trained, and managed a global team of Solution Architects in Israel and the USA, as well as two Technical Customer Success Managers in Poland and India.
  • Oversaw the entire on-boarding process for customers, from presales to program delivery and training.
  • Developed and implemented procedures, methodologies, and tools for project management, POC activities, time reporting, surveying, support desk, and more.
  • Worked collaboratively with all departments to achieve company goals.


Solutions Architect

OTORIO
04.2021 - 10.2021
  • Successfully led end-to-end POCs and managed full deployment and implementation operations, achieving high customer satisfaction and securing multiple purchase orders (POs).
  • Maintained long-term customer relationships by monitoring usage, gathering feedback, and serving as a trusted advisor for Cyber Security implementations.
  • Oversaw project lifecycles and collaborated with Product and R&D teams to develop and implement new features based on customer requirements.
  • Worked closely with all departments, particularly R&D, Cyber Research, and Product, to ensure seamless integration of customer needs into product development and service delivery.

Global Delivery System Integration Team Leader

Verint-Systems
11.2017 - 03.2021
  • Directly managed a team of five system integration engineers
  • Matrix-managed six Field System Engineers in Singapore
  • Planned activities according to the project's roadmap
  • Hands-on systems engineering and integration of large-scale cyber intelligence and security systems
  • Supported R&D as the technical focal point
  • Managed the implementation and integration of Verint's products on customer sites
  • Represented the team in all management meetings
  • Initiated the purchase and on-premises implementation of JIRA and Confluence systems, which I implemented hands-on
  • The Confluence system is still in use today and serves over 2,000 employees
  • Acted as JIRA and Confluence admin

Technical CSM Team Leader and Project Manager

TechFinancials
12.2015 - 11.2017
  • Led projects for new B2B clients from the solution definition stage to production, including integrating with diverse third-party technologies, creating new websites, and setting up web marketing
  • Delivered high-quality products in a matrix environment
  • Set the priority of features together with the VP of Product in an Agile working methodology
  • Recruited, trained, and managed a team of six technical account managers (4 located in Israel and 2 located in Shenzen, China)
  • Served as a point of escalation for both client and internal issues
  • Trained the team on both technical and business aspects
  • Supported the team as their Technical Lead on complex technical and business issues
  • Wrote and maintained documentation in the company's knowledge center for both TAMs and clients
  • Defined, purchased, and implemented an internal CRM for the operations department
  • Acted as the company's Jira administrator

Technical Customer Success Manager

TechFinancials
07.2014 - 12.2015
  • Defined customer requirements and supplied the best solution for their needs
  • Acted as the primary focal point for all customer issues
  • Set up third-party integrations, including APIs, PSPs, affiliate networks, and regulation
  • Solved technical and business issues in conjunction with international development teams
  • Configured and verified application settings in MySQL databases, Linux servers, and the product's CRM
  • Prioritized and characterized the development of new features based on the client's business requirements and urgency
  • Configured marketing integrations, including API, pixels, and tracking management
  • Trained new clients and employees in the use of the company's products
  • Performed complex QA testing, including client-server side (Linux and MySQL-based) and API integrations

QA and Support Engineer (Frontline)

Fundtech
04.2013 - 06.2014
  • Global Tier 1 production support for international banks
  • Received and operated complex production issues from the bank's IT departments (L2 Support)
  • Managed testing environments operation and maintenance (Linux-based)
  • Performed Quality Assurance (QA)
  • Oracle DB - Data query

Education

BA - Business Administration and System Information

Reichman University
01.2011 - 01.2013

Skills

Leadership

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Military Service

IDF, Paratroopers Brigade, Combat soldier and a medic, 03/01/04, 03/31/07

Timeline

Director of Delivery

OTORIO
10.2021 - Current

Solutions Architect

OTORIO
04.2021 - 10.2021

Global Delivery System Integration Team Leader

Verint-Systems
11.2017 - 03.2021

Technical CSM Team Leader and Project Manager

TechFinancials
12.2015 - 11.2017

Technical Customer Success Manager

TechFinancials
07.2014 - 12.2015

QA and Support Engineer (Frontline)

Fundtech
04.2013 - 06.2014

BA - Business Administration and System Information

Reichman University
01.2011 - 01.2013

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Dolev SallDirector Of Delivery