Dmiry Saburov

The role encompasses the critical responsibility of overseeing existing IT systems, ensuring their maintenance and development, as well as fostering communication infrastructures and information resources. Additionally, it involves providing essential technical support to employees, ensuring their needs are met with care and efficiency.
The position is under the supervision of an IT manager who also serves as the Chief Information Security Officer (CISO) and operates remotely. I undertake a one man show role, independently managing all responsibilities.
● My responsibility in the position includes:
● Installation, maintenance and troubleshooting of physical and virtual Windows Servers 2016/2019/2021 includes Active Directory, GPO, DNS, DHCP, IIS.
● Installation, maintenance and troubleshooting networking including firewall, switches, security cameras and Access Points, Cisco, CheckPoint, UniFi.
● ESXI, VMware management and deployment.
● Users, permissions, licenses, mailboxes, OneDrive, SharePoint management via Office 365.
● Deployment and implementation security policy via Microsoft Intune / Entra.
● Regularly updating all software and firmware to protect against vulnerabilities. Implement strong, unique passwords for all devices and enable multi-factor authentication where possible. Additionally, conduct regular security audits and employee training sessions to ensure that everyone is aware of the latest security protocols and threats.

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Provided exceptional customer service by promptly addressing problems reported by endusers.
• Development and implementation IT policies, tools, and procedures such as Autopilot, SSO, Auto Provisioning, 2FA to ensure the security and integrity.
  • Manage company devices, apps and personal device BYOD through MDM/MAM, based on conditional access and role-based access.
  • Responsible for purchasing and management IT inventory.
  • Hardware and software troubleshooting (Windows 11/10, MacOS, iOS, Android

• Managed the migration of users during system upgrades, ensuring minimal disruption to business operations.
• Implemented single sign-on solutions for seamless integration across multiple platforms and applications such as JumpCloud
• Provided expert guidance during software licensing negotiations, minimizing costs while maximizing value from vendors such as Google Workspace, Office 365, VMware.
• Reduced help desk tickets by proactively addressing common user issues through system enhancements and targeted communications.
• Collaborated with IT teams to resolve complex technical issues and improve overall system performance.
• Enhanced security measures with regular audits of user access rights, permissions, and roles.

• Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
• Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
• Ensured compliance with company policies regarding data security during interactions with customers.
• Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
• Configured hardware, devices, and software to set up work stations for employees.
• Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.