Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dita Caples

Zion

Summary

Adept at driving operational excellence, I enhanced team performance and customer satisfaction at Goodwill Industry by implementing strategic improvements and fostering a collaborative environment. Skilled in cash management and employee coaching, my approach resulted in significant service quality enhancements. Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.

Overview

13
13
years of professional experience

Work History

Gallery Manager

Goodwill Industry
North Chicago
09.2018 - 01.2025
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.

Front End Assistant

Walmart
Waukegan
03.2012 - 07.2018
  • Welcomed customers, offering assistance to help find store items.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Maintained work area and kept cash drawer organized.
  • Collaborated with team members to meet sales targets and improve customer satisfaction.
  • Counted and balanced cashier drawers.
  • Processed returns and exchanges according to store policies.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.

Education

High School Diploma -

Kirby High School
Memphis, TN
06-1992

Skills

  • Ordering supplies
  • Cost control
  • Food and beverage operations
  • Employee coaching
  • Checkout oversight
  • Cashier coaching
  • Store opening and closing procedures
  • Cash handling and management

Timeline

Gallery Manager

Goodwill Industry
09.2018 - 01.2025

Front End Assistant

Walmart
03.2012 - 07.2018

High School Diploma -

Kirby High School
Dita Caples