Dirk Garcia
Cicero,IL
Summary
Dedicated Networking Systems and Technology student with a foundation in Computer Science and a track record of operational leadership. Certified bilingual professional (English/Spanish) passionate about Digital Accessibility and ensuring IT systems are inclusive for users with diverse needs. Seeking to leverage technical troubleshooting, financial integrity, and guest-focused problem-solving in an IT or Cybersecurity apprenticeship.
Overview
2
2
years of professional experience
Work History
Retail Keyholder
Gamestop
09.2025 - 12.2025
- Operational Security: Entrusted with high-level store responsibilities, including opening/closing procedures, daily financial reconciliation, and secure bank deposits.
- Inventory & Data Systems: Managed complex inventory databases through accurate stock control, processing defective hardware/recalls, and executing digital Omni-Channel orders.
- Technical Troubleshooting: Served as the primary point of contact for hardware and software inquiries, utilizing product knowledge to solve guest technical issues.
- Compliance & Loss Prevention: Upheld strict company standards and safety protocols to protect physical and financial assets in a fast-paced retail environment.
Seasonal Sales Associate
Brookfield Zoo
06.2025 - 09.2025
- Logistics Coordination: Collaborated with warehouse teams to manage inventory distribution across multiple locations, ensuring hardware and merchandise availability.
- Operational Reliability: Supported large-scale facility operations by maintaining organized sales environments and performing high-volume restocking under strict deadlines.
- Problem Resolution: Acted as a primary point of contact for diverse guests, resolving complex inquiries and providing clear, professional communication.
Guest Advocate / Cashier
Target
05.2024 - 08.2024
- Systems Operation: Utilized Point-of-Sale (POS) systems and handheld mobile technology to process transactions and manage digital order fulfillment with high accuracy.
- Order Logistics: Executed "Omni-Channel" workflows by picking, packing, and delivering in-store and drive-up orders, ensuring strict adherence to timing and quality benchmarks.
- Compliance: Maintained rigorous safety and data privacy standards during financial transactions and loyalty program enrollments.
Sales Associate
Rue21
08.2023 - 01.2024
- Inventory Integrity: Assisted multiple store locations with back-room organization and shipment processing, focusing on stock accuracy and database updates.
- Promotional Execution: Implemented store-wide sales initiatives and visual merchandising standards to drive revenue and brand engagement.
Education
Associate in Applied Science - Networking Systems and Technology
Richard J. Daley College - CCC
Chicago, IL05-2026
Associate of Science - Computer Science Coursework
Southern Illinois University Edwardsville
Edwardsville, IL05-2024
Associate in Liberal Studies Degree -
Morton College
Cicero, IL12-2021
High School Diploma -
J. Sterling Morton East High School
Cicero, IL01-2019
Skills
- Networking & Systems: Currently pursuing an AAS in Networking Systems and Technology with a focus on infrastructure and security
- Assistive Technology: Proficient in configuring and troubleshooting Bluetooth-enabled medical devices and mobile-to-hardware syncing
- Hardware & Troubleshooting: Proficient in custom PC assembly, component diagnostics, and SOHO router configuration (SSID/Security setup)
- Software & Operations: Experienced with enterprise POS systems, inventory management databases, and digital order fulfillment
- Languages: Native-level fluency in English and Spanish; Seal of Biliteracy
- High-Accuracy Communication: Advanced active listening and verification techniques to ensure 100% precision in technical documentation and guest service
- Conflict Resolution & De-escalation: Remaining effective under pressure and handling high-stress situations (like launch days or system outages) in a professional manner
Timeline
Retail Keyholder
Gamestop
09.2025 - 12.2025
Seasonal Sales Associate
Brookfield Zoo
06.2025 - 09.2025
Guest Advocate / Cashier
Target
05.2024 - 08.2024
Sales Associate
Rue21
08.2023 - 01.2024
Associate in Applied Science - Networking Systems and Technology
Richard J. Daley College - CCC
Associate of Science - Computer Science Coursework
Southern Illinois University Edwardsville
Associate in Liberal Studies Degree -
Morton College
High School Diploma -
J. Sterling Morton East High School