Diontay Griffin
Normal,IL
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Custodian
YMCA
01.2021 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Call Center Representative
Joes
12.2023 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Move houses
Atlas relocation
01.2023 - 11.2023
- Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
Uber Driver
Uber Drivers
01.2020 - 04.2022
- Delivered food and also drive people to their location
- Followed company guidelines and policies when interacting with passengers.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Sales Representative
Vector Marketing
02.2021 - 01.2022
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Employee
Boys & Girls Clubs of America
02.2017 - 02.2018
- Recruited trained, and supervised volunteers to assist with program activities and events.
- Managed budgets, resources, and schedules effectively to ensure smooth operations of all programming initiatives.
Education
High school or equivalent -
Bloomington High School
Bloomington, IL06.2020
Skills
- Problem Resolution
- Load & Unload
- Driving
- Custodial Experience
- Cleaning Experience
- Communication skills
- Customer support
- Delivery driver experience
- Box truck
- Customer service
- Heavy lifting
- Moving
- Microsoft Excel
- Problem solving
- Call center
- Sales
Certification
Driver's License
Timeline
Call Center Representative
Joes
12.2023 - 05.2024
Move houses
Atlas relocation
01.2023 - 11.2023
Sales Representative
Vector Marketing
02.2021 - 01.2022
Custodian
YMCA
01.2021 - Current
Uber Driver
Uber Drivers
01.2020 - 04.2022
Employee
Boys & Girls Clubs of America
02.2017 - 02.2018
High school or equivalent -
Bloomington High School
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