DIONE OSORIO

- Providing information to the UIC community, and answering the university main line, typically reaching 15+ calls per day
- Liaise between building managers and UIC patrons to manage order and information throughout the building
- Managing campus lost and found, typically reaching 50+ items per week including sensitive items such as IDs and electronics, ensuring proper tracking
- Maintaining the department vehicle log, ensuring accurate key distribution
- Provide vending refund for all across UIC Campus including Ul-Health Medical District

• Customer Service
• Communicated effectively with colleagues and managers using verbal and written communication skills.
• Maintained order among large crowds, while monitoring events for suspicious behavior.
• Supervised volunteers during events, delegating tasks as needed.
• Assisted in cleaning up after events, disposing of trash properly.
• Managed ticketing operations, including verifying tickets and distributing seating assignments.
• Transported equipment between venues when required for special events.
• Utilized problem-solving skills to resolve conflicts between guests or staff members.
• Assisted in the setup of event space, arranging chairs and tables as needed.
• Greeted guests and directed them to their seats with a friendly demeanor.
• Ensured patrons followed safety protocols and adhered to established policies.
• Monitored entry points at events to prevent unauthorized access or exit.
• Experience with working with calling medical while pulling patrons from barricade.
• Assisting with verbal abuse and any violence created by a patron.