Dinara Garibov
Summary
Hardworking and passionate job seeker with strong organizational skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Reservation Agent of Incoming and Domestic Tourism
Fattal Hotel Chain
06.2023 - 09.2024
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Digital Marketing Intern
Advertising Agency EgoEast
07.2022 - 09.2022
- Designed and presented social media campaign ideas.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Contributed to video production projects, assisting in scriptwriting and editing tasks for promotional materials and explainer videos.
Front Desk Supervisor
Hyatt Regency
10.2020 - 03.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
GSO (Guest Service Officer)
Hyatt Regency
11.2019 - 09.2020
- Working at Front Desk for the luxury 159 rooms, 5-star hotel, providing high levels of customer engagement through hospitality services, welcoming guests to the hotel in a polite, friendly and helpful manner
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
Dedicated teacher of English and Russian
Freelance
01.2016 - 01.2019
- Committed to acting not only as a teacher but as a mentor to my students
- Ability to listen to students’ and parents’ concerns and find solutions that ensure students are learning to the best of their abilities
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Reservation Agent
Valencia Turia Art&Science Apartments
01.2017 - 01.2018
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
Education
Bachelor's Degree - English Philology
Lomonosov Moscow State University
06.2019
Skills
- User of Microsoft Office, Microsoft Outlook, Word, Excel and Photoshop tools
- Administrative Skills
- Hospitality services
- Training and mentoring
- Problem-solving skills
- Time Management
- Fast Learner
- Teamwork and Collaboration
- Reservation software
- Customer Engagement
- Empathy and Compassionate Care
- Strong Communication Skills
Languages
Russian, Azerbaijani
Native language
English
Advanced
C1
Hebrew
Intermediate
B1
Turkish
Intermediate
B1
German
Elementary
A2
Spanish
Elementary
A2
Timeline
Reservation Agent of Incoming and Domestic Tourism
Fattal Hotel Chain
06.2023 - 09.2024
Digital Marketing Intern
Advertising Agency EgoEast
07.2022 - 09.2022
Front Desk Supervisor
Hyatt Regency
10.2020 - 03.2022
GSO (Guest Service Officer)
Hyatt Regency
11.2019 - 09.2020
Reservation Agent
Valencia Turia Art&Science Apartments
01.2017 - 01.2018
Dedicated teacher of English and Russian
Freelance
01.2016 - 01.2019
Bachelor's Degree - English Philology
Lomonosov Moscow State University
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