Dinara Rakhmanova
Aurora
Summary
I am a detail-oriented professional with extensive experience in delivering outstanding administrative support. I have a reputation for ensuring smooth office operations through well-organized systems and clear communication. My track record includes effective collaboration with team members and the ability to adapt to changing requirements, all while excelling in recordkeeping and time management.
Overview
7
7
years of professional experience
Work History
Tier 2 Customer Service Representative
Hormann LLC
03.2023 - 03.2025
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Supported the implementation of new software, streamlining processes for faster resolution times.
- Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
Receiving Specialist
LGSTX
07.2022 - 01.2023
- Assisted with unloading of trucks and documented information
- Verified orders and packaged and labeled merchandise
Retail Sales Specialist
Michael Kors
07.2021 - 04.2022
- Discussed promotions and special offers to customers to increase sales
- Answered customer questions to enforce return and exchange policies
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Participated in learning opportunities and store meetings to enhance job knowledge
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
Customer and Dispatching Service Representative
Best American Carrier LLC
01.2018 - 05.2021
- Received service requests, prioritized responses, and optimized utilization of team resources in dispatching personnel
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Answered internal and external office phone calls
- Updated databases and spreadsheets regularly to track progress
- Inspected files to verify employee documentation and accuracy
Education
Associate of Science - Political Science
Aurora University
Aurora, Illinois03.2025
High School Diploma -
Guilford High School
Rockford, Illinois06.2016
Skills
- Planning
- Scheduling meetings
- Payment processing
- Dispatch coordination
- Organizing and categorizing
- File organization
- Dedicated team player
- Document management
- Relationship building
- Scheduling
- Cultural awareness
- Public speaking
Languages
Turkish
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Tier 2 Customer Service Representative
Hormann LLC
03.2023 - 03.2025
Receiving Specialist
LGSTX
07.2022 - 01.2023
Retail Sales Specialist
Michael Kors
07.2021 - 04.2022
Customer and Dispatching Service Representative
Best American Carrier LLC
01.2018 - 05.2021
Associate of Science - Political Science
Aurora University
High School Diploma -
Guilford High School
Similar Profiles
William WillisWilliam Willis
Load lead at Hormann LLCLoad lead at Hormann LLC
Gregg SchneiderGregg Schneider
Inside Sales and Parts Manager at Hormann High Performance DoorsInside Sales and Parts Manager at Hormann High Performance Doors
Andy GoldenAndy Golden
Operator at HormannOperator at Hormann
Kimberly CourchesneKimberly Courchesne
Asset Management Specialist at VFS Canada Inc.Asset Management Specialist at VFS Canada Inc.
Diane HerrimanDiane Herriman
Retail Merchandiser at Advantage Sales and Marketing LLCRetail Merchandiser at Advantage Sales and Marketing LLC