Dimitris Dimitriou

• Develop, prioritize, and validate hypotheses for product improvement to boost metrics and accomplish objectives
• Led cross-functional teams, including software engineers, designers, QA specialists, and stakeholders, to ensure seamless execution and delivery of high-quality products within budget and timeline constraints
• Built and maintained strong relationships with key stakeholders, conducting regular meetings, demos, and feedback sessions to align expectations and ensure customer success

Key achievement

• Improve discoverability of content and customer satisfaction by introducing AI Virtual assistant feature for Ooredoo TV
• Increase new revenue stream for Starhub TV plus by introducing Ads insertion on all Video on Demand content offered in Android TV platforms.
• Virgin Media upgraded its storefront to the new Entertainment suite that allows users to purchase and rent titles, with the service having 1 million registered accounts

• Prioritize the backlog according to business value and stakeholder input
• Lead the development team by providing direction to ensure the business needs and satisfy customers and stakeholders
• Monitor and evaluate customer feedback and key KPIs to ensure new features' success
• Report key insights of the features among key stakeholders

Key achievement:

• Provided guidance, developed workflows and procedures that have served as baseline documentation and increased customer support satisfaction from 70% to 97%
• Conducted thorough market research and competitor analysis to identify customer needs and pain points, with features of AI lead scoring and Sentiment analysis resulting in a 30% increase in our users' productivity

• Proposed innovative solutions to specific client need
• Ensured the project scope and budget
• Guided clients for improvements in their business processes
• Provided client training

Key achievement:

• Brought 5 major clients to the company worth €200,000
• Streamlined service for customer's group of companies and eliminate 80% of the paperwork
• Introduce customer self-service for more than 15000 customers and improve customer experience

• Work to exact project timelines and delivery requirements
• Translate client business requirements into a system design