Dimitris Dimitriou
Product Owner
Limassol
Summary
Experienced Product Owner with over 5 years of expertise in managing customer-facing digital solutions, leading cross-functional teams, and delivering impactful products. Strong background in Agile methodologies, UX design, and stakeholder engagement, with experience in financial services and regulatory environments. Passionate about enhancing customer experiences through data-driven decision-making and innovative product strategies.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Product Owner
Amdocs
Limassol
01.2022 - Current
- Develop, prioritize, and validate hypotheses for product improvement to boost metrics and accomplish objectives
- Led cross-functional teams, including software engineers, designers, QA specialists, and stakeholders, to ensure seamless execution and delivery of high-quality products within budget and timeline constraints
- Built and maintained strong relationships with key stakeholders, conducting regular meetings, demos, and feedback sessions to align expectations and ensure customer success
Key achievement
- Improve discoverability of content and customer satisfaction by introducing AI Virtual assistant feature for Ooredoo TV
- Increase new revenue stream for Starhub TV plus by introducing Ads insertion on all Video on Demand content offered in Android TV platforms.
- Virgin Media upgraded its storefront to the new Entertainment suite that allows users to purchase and rent titles, with the service having 1 million registered accounts
Product Owner
ImpacTech Ltd
Limassol
12.2019 - 01.2022
- Prioritize the backlog according to business value and stakeholder input
- Lead the development team by providing direction to ensure the business needs and satisfy customers and stakeholders
- Monitor and evaluate customer feedback and key KPIs to ensure new features' success
- Report key insights of the features among key stakeholders
Key achievement:
- Provided guidance, developed workflows and procedures that have served as baseline documentation and increased customer support satisfaction from 70% to 97%
- Conducted thorough market research and competitor analysis to identify customer needs and pain points, with features of AI lead scoring and Sentiment analysis resulting in a 30% increase in our users' productivity
Senior Solution Consultant
Supernova Consulting
Limassol
12.2017 - 12.2019
- Proposed innovative solutions to specific client need
- Ensured the project scope and budget
- Guided clients for improvements in their business processes
- Provided client training
Key achievement:
- Brought 5 major clients to the company worth €200,000
- Streamlined service for customer's group of companies and eliminate 80% of the paperwork
- Introduce customer self-service for more than 15000 customers and improve customer experience
Business Solutions Developer
Supernova Consulting
Limassol
12.2014 - 12.2017
- Work to exact project timelines and delivery requirements
- Translate client business requirements into a system design
Education
MSc - Computing with International Business
University of Dundee
Scotland 09.2013 - 09.2014
BSc - Applied Computing
University of Dundee
Scotland 09.2009 - 05.2013
Skills
Leadership
Product Management
Analytics Tools: Google Analytics, Power BI, Firebase
Collaboration/Productivity Tools: Jira, Confluence, Visio, Miro, SharePoint, Figma, Balsamiq, Google Workspace
Prioritization
Stakeholder Management
Agile methodology
Business Related Skills
- Product Owner of Content Cloud, an API Product that allows Vubiquity Clients to consume a catalog of Products, Pricing, Metadata, Artwork, and streaming URLs which they use to build their User interface on top of it.
- Product Owner of Set-Top-Box (STB) and mobile apps, designing with operators and service providers the best TV experience for linear TV content and Video on Demand.
- Product Owner of ImpactCRM a Vertical turnkey solution in Fintech industry that provides out-of-the-box Client Area and back office with AI-driven insights.
- Senior Consultant for SAP Cloud CRM for different industries such as professional services, Fintech, real estate, engineering and construction.
- Self-Service Customer Support integrated with SAP ERP.
Relevant Certifications
- Scaled Agile, Inc. - Certified SAFe 5 Product Owner/Product Manager
- SAP Certified Integration - SAP CRM Cloud for Customer
- SAP Certified Application - SAP CRM Sales Cloud
Timeline
Product Owner
Amdocs
01.2022 - Current
Product Owner
ImpacTech Ltd
12.2019 - 01.2022
Senior Solution Consultant
Supernova Consulting
12.2017 - 12.2019
Business Solutions Developer
Supernova Consulting
12.2014 - 12.2017
MSc - Computing with International Business
University of Dundee
09.2013 - 09.2014
BSc - Applied Computing
University of Dundee
09.2009 - 05.2013