Dimarys Villa
Litchfield
Summary
Dynamic General Manager with extensive experience at Wendy's, excelling in operations management and team leadership. Proven track record in enhancing service delivery and customer satisfaction through strategic planning and effective problem resolution. Skilled in optimizing inventory management and implementing process improvements, driving efficiency and quality in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Wendy's
04.2024 - 06.2025
- Supported daily operations by coordinating team schedules and managing workflow efficiency.
- Assisted in developing operational strategies to enhance service delivery and customer satisfaction.
- Learned industry best practices through hands-on experience with project management tools and software.
- Adapted quickly to changing priorities while maintaining high standards of quality and performance.
Restaurant Manager
Wendy's
03.2024 - 04.2024
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff on customer service best practices and food safety protocols.
- Managed inventory levels, optimizing stock availability while minimizing waste.
- Implemented efficient scheduling processes to enhance team productivity and service speed.
Shift Manager
Jack in the Box
02.2022 - 03.2024
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on operational procedures and customer service standards.
- Conducted inventory management to maintain optimal stock levels and reduce waste.
- Implemented process improvements that enhanced speed of service and customer satisfaction.
Education
GED -
Jose Campeche
San Lorenzo, PRSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
ServSafe
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Wendy's
04.2024 - 06.2025
Restaurant Manager
Wendy's
03.2024 - 04.2024
Shift Manager
Jack in the Box
02.2022 - 03.2024
GED -
Jose Campeche