Dillon Rogers
Rockford
Summary
Diligent worker eager to take on challenging tasks and support the team. Bringing many years of experience. Safety-conscious and quality-minded, committed to ensuring efficient and effective completion of all assigned duties. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Specialist
Perfetti VanMelle
Loves Park
06.2024 - Current
- Monitored quality control standards for all products produced.
- Tracked all documentation associated with process modifications or improvements.
- Resolved complex issues related to process development and implementation.
- Developed and implemented process improvement initiatives to increase efficiency and reduce costs.
- Updated standard operating procedures to incorporate feedback from quality and technical departments.
- Created and maintained accurate workflows of existing business processes to meet standards.
- Documented operational procedures, workflows and best practices.
- Maintained records of all process activities for future reference.
- Investigated and resolved problems with self-motivated and knowledgeable approach based on sound understanding of failure analysis and statistical methodology.
- Implemented changes to existing procedures as required by management.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
Operations Assistant
Chick-fil-A
Rockford
06.2022 - 05.2024
- Offered reception coverage to relieve staff during absences or breaks.
- Identified areas for improvement within the organization's operations process.
- Worked with users and support teams to troubleshoot reported problems.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Facilitated communication between departments to ensure project alignment.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Oversaw maintenance and repair of operational equipment to ensure reliability.
- Identified internal problems and recommended solutions to upper management.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Assisted with set up for social events and food deliveries.
- Assisted with recruitment, training, and supervision of new staff.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Lead everyday operations in the kitchen to ensure orders are fulfilled as well as improve customer experience.
Fulfillment Problem Solver
Amazon
Beloit
08.2020 - 06.2022
- Identified and resolved customer issues related to order fulfillment.
- Used handheld scanners to key in data for packages.
- Traced missing material and shipments through vendor and customer communications.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Weighed and measured products and materials to meet regulatory requirements.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Provided technical support in troubleshooting complex problems.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Tracked inventories and input equipment counts into warehouse databases.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Trained staff members on new problem solving methods as needed.
- Conducted quality assurance tests to ensure product reliability prior to shipment.
- Investigated and analyzed data from multiple sources to identify trends and root causes of problems.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
Crew Trainer
McDonald's
Rockton
08.2018 - 07.2020
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Conducted comprehensive training sessions for new hires on operational procedures.
- Explained goals and expectations required of trainees.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Created and offered additional materials to enhance training.
- Provided ongoing mentorship to crew members, enhancing team performance.
Education
High School Diploma -
Hononegah High School
Rockton, IL05-2020
Skills
- Operational efficiency enhancement
- Quality control
- Standard operating procedures
- Data analysis
- Documentation management
- Inventory management
- Problem solving
- Employee training
- Troubleshooting
- Time management
- Technical support
- Safety compliance
- Workflow management
- Multitasking Abilities
- Strategic change execution
- Adaptability
- Self motivation
- Equipment maintenance
- Conflict resolution
- Team building
- Active listening
- Evidence collection
- Write reports
- Physical strength
- Firearms expertise
- High level of integrity
- Risk assessment
- Proficient in Brazilian Jiu Jitsu
- Experience in kickboxing
- English fluency
- Coaching and mentoring
Affiliations
- Brazilian Jiu Jitsu
- Kickboxing
- Knife sharpening and repair
- Sport shooting
- Fishing
- Weightlifting
- Running
- Cooking
- Video games
- Gardening
- Hiking
- Airsoft
Accomplishments
- Became top problem solver at amazon for my dedicated work to keep customer satisfaction in mind.
- Was awarded associate of the month 4 times for my work ethic and ability.
- Promoted to operations assistant at Chickfila for me leadership skills and unwavering ability to take on any problem.
- Recognized several times at Perfetti van melle for working early and staying late to assist other shifts who were short handed.
Certification
- Food safety certificate
- Associate training certificate
- Forklift certified
- Hazardes material/Bodily fluid cleanup certified
Languages
English
Native/ Bilingual
Timeline
Process Specialist
Perfetti VanMelle
06.2024 - Current
Operations Assistant
Chick-fil-A
06.2022 - 05.2024
Fulfillment Problem Solver
Amazon
08.2020 - 06.2022
Crew Trainer
McDonald's
08.2018 - 07.2020
High School Diploma -
Hononegah High School
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