Diego Valencia
Chicago
Summary
Utilizes extensive work experience and knowledge to establish value as IGC Ramp Tower Supervisor.
Overview
6
6
years of professional experience
Work History
T5 Tower Staff
IGC, Inc
Chicago
02.2024 - Current
- Update daily gate plans with estimated time of Arrival/Departure of flights, along with recording passenger counts.
- Adjust gate/carousel assignments in real time to optimize flow of traffic coming in and out of Terminal 5.
- Knowledge of MARS configuration of certain gate spaces and awareness of passenger flow in the F.I.S.
- Answer various phone calls and emails to relay relevant information to airport stakeholders.
- Coordinate movement of aircraft within the International Taxi Lane.
- Document flight delays, overnight usage of common use gates/hardstands, and exceedances of gate usage.
- Aid in the training of new hires to perform duties at level of proficiency that is expected.
Lead (Shift Supervisor)
Worldwide Flight Services
Chicago
10.2019 - 02.2024
- Overseeing documentation of clients throughout check-in period, along with boarding process.
- Working alongside AST to ensure all services aircraft needs are performed in a timely manner.
- Overall knowledge of baggage policy and other guidelines provided by airline.
- Able to diffuse difficult situations that arise from documentation process.
- Aid with modifications to reservations.
- Hazmat knowledge.
Assesor de Servicios en Tierra “AST” (Operations Agent)
Worldwide Flight Services
Chicago
03.2020 - 05.2022
- Coordinate various services that are to be addressed during a flight’s arrival/departure.
- Perform various 360 revisions of aircraft to identify/report any damages.
- Relay instructions to ramp personnel about the outbound flight load for optimal weight & balance.
- Direct communication with Dispatcher about final weight & balance numbers once submitted for approval.
- Oversee other services performed on aircraft i.e. Draining of Labs, Portable Water load, Fueling, Cleaning/Catering, Offload of inbound.
- Maintaining file which holds all relevant information about in/outbound flight.
Passenger Service Agent (Initial position)
Worldwide Flight Services
Chicago
10.2019 - 03.2020
- Checking in clients throughout a given period before a flight’s departure.
- Attending various needs and answering any questions a client may have before departure.
- Assist with the arrival of inbound flights and directing clients to the assigned carousel.
- File missing baggage reports.
- Aid with the boarding of departing flights.
- Confirm final client number with onboard crew at the end of boarding.
Education
B. S. - Computer Science
Northern Illinois University
DeKalb, IL05.2016
Skills
- Gate assignment optimization
- Ramp control and awareness
- Conflict resolution
- Team collaboration
- Microsoft Office proficiency
- Leadership skills
Misc Skills
- Bilingual: Spanish, English
Timeline
T5 Tower Staff
IGC, Inc
02.2024 - Current
Assesor de Servicios en Tierra “AST” (Operations Agent)
Worldwide Flight Services
03.2020 - 05.2022
Lead (Shift Supervisor)
Worldwide Flight Services
10.2019 - 02.2024
Passenger Service Agent (Initial position)
Worldwide Flight Services
10.2019 - 03.2020
B. S. - Computer Science
Northern Illinois University