Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
References
Timeline
Generic

Diego Anaya

Chicago

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged strong organizational skills and physical stamina at United Parcel Service, UPS. Excelled in merchandise tracking and team collaboration, significantly improving shipment auditing processes. My proactive approach and ability to master new skills quickly make me an invaluable asset to any team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Package Handler

United Parcel Service, UPS
Bedford Park
04.2022 - Current
  • Operated material handling equipment safely to move heavy packages.
  • Complied with federal, state, and company regulations regarding package handling.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Participated in regular safety meetings and training sessions.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages (70lbs and over)

Host/Cashier/Food Runner/Barista

Grand Lux Cafe
Chicago
01.2023 - 01.2024
  • Took reservations over phone and in person.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Helped service staff handle demand by distributing food and beverages.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained work area and kept cash drawer organized.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

General Associate

Marianos
Oak Lawn
02.2020 - 04.2022
  • Maintained cleanliness of assigned area including sweeping, dusting, mopping floors and vacuuming carpets.
  • Adhered to company policies regarding attendance and punctuality.
  • Stocked shelves, racks, cases, bins, tables with merchandise.
  • Communicated effectively with co-workers to coordinate daily tasks.
  • Gathered and corralled shopping carts and helped guests carry larger items.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed customer payments quickly and returned exact change and receipts.

Education

High School Diploma -

Sarah E Goode STEM Academy
Chicago, IL
06-2020

Some College (No Degree) -

Richard J Daley Community College
Chicago, IL

Skills

  • Warehouse safety
  • Merchandise tracking
  • Team collaboration
  • Truck loading
  • Physical stamina
  • Shipment auditing
  • Pallet jack operation
  • Workplace cleanliness
  • Equipment operation
  • Sorting packages
  • Inventory control procedures
  • Drawer balancing
  • Multitasking and organization
  • Cash management
  • POS systems
  • Retail merchandising
  • Cash register operation
  • Conflict resolution
  • Clear communication
  • Upselling techniques
  • Order taking
  • Merchandise restocking
  • Willingness to learn
  • Attention to detail

Accomplishments

  • A/B Honor Roll in High School
  • Perfect Attendance
  • Captain of the Varsity Soccer Team

Languages

English
Professional
Spanish
Professional

Affiliations

  • I love being active, such as playing soccer and going to the gym.
  • I am picking up new hobbies such as reading and learning about my culture.

Certification

  • food handlers license

References

References available upon request.

Timeline

Host/Cashier/Food Runner/Barista

Grand Lux Cafe
01.2023 - 01.2024

Package Handler

United Parcel Service, UPS
04.2022 - Current

General Associate

Marianos
02.2020 - 04.2022

High School Diploma -

Sarah E Goode STEM Academy

Some College (No Degree) -

Richard J Daley Community College

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Diego Anaya