Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianna Paprocki

Batavia,IL

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Strong business acumen, attention to detail, excellent communication and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Temp Dental Assistant

St. Charles Family Dental
03.2023 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Temp Business Assistant

Elite Dental Partners
10.2021 - 07.2022

Administrative Assistant

A Mirror Image
02.2021 - 10.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Business Assistant

Elite Dental Partners
03.2010 - 04.2017
  • Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.

Education

High School Diploma -

West Aurora High School
Aurora, IL
05.1997

Skills

  • Data Entry and Maintenance
  • Customer Account Management
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Office Meetings
  • Office Equipment
  • Business Recordkeeping
  • Online Systems
  • Customer Satisfaction
  • Business Communications
  • Customer Service
  • Administrative Duties

Timeline

Temp Dental Assistant

St. Charles Family Dental
03.2023 - Current

Temp Business Assistant

Elite Dental Partners
10.2021 - 07.2022

Administrative Assistant

A Mirror Image
02.2021 - 10.2021

Business Assistant

Elite Dental Partners
03.2010 - 04.2017

High School Diploma -

West Aurora High School

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Dianna Paprocki