Dianita Woods
Chicago Heights
Summary
Compassionate and results-driven Healthcare Coordinator with over 5 years of experience in case management, child welfare, and managed care. Skilled in building collaborative relationships with cross-functional teams, community agencies, and families to support vulnerable populations. Proven ability to lead process improvements, mentor team members, and deliver impactful education and training. Adept at using clinical judgment, technology platforms, and trauma-informed approaches to deliver high-quality care coordination. Passionate about creating positive outcomes for children, youth, and families in need.
Overview
11
11
years of professional experience
Work History
Healthcare Coordinator
Centene Corporation
Burr Ridge
09.2019 - Current
- Serve as primary liaison for over 70 HealthWorks agencies, ensuring alignment with YouthCare contract requirements.
- Deliver virtual educational presentations to agency partners on policy and procedural updates.
- Provide technical support for the Envolve portal and address provider inquiries via secure web portal.
- Complete health assessments to evaluate member eligibility for case management.
- Spearheaded Health Engagement Team restructuring, leading to a 14% improvement in daily metrics.
- Led and developed a 9-member Health Engagement Coordinator (HEC) team, creating processes that improved accuracy and productivity.
- Assisted management with real-time team support, training needs assessments, and process documentation.
- Reported critical health and social data to case management teams to support care pathway development.
TLP Residential Advisor
MYSI Corporation
Calumet City
03.2017 - 09.2019
- Supervised and trained residence hall staff, including RAs and work-study participants.
- Developed individualized program and case plans for residents.
- Monitored and reported resident activity, behavior, and supply usage.
- Facilitated performance improvements through cross-functional collaboration.
- Enforced disciplinary policies and promoted a safe, supportive environment.
Travel Monitor
Alpha School Bus
Crestwood
02.2015 - 03.2017
- Ensured safety and well-being of student passengers during transport.
- Supported safe loading/unloading and provided evacuation training.
- Acted as liaison between driver, school staff, and families regarding student behavior or concerns.
Assistant Manager
Advance America
Goshen
08.2014 - 02.2015
- Resolved customer complaints and concerns with professionalism.
- Audited branch performance to drive process improvements.
- Analyzed data to support business operations and customer satisfaction.
- Collaborated with internal departments to align services with business goals.
Education
Bachelor of Arts - General Psychology
American Public University
Charles Town, WV12.2025
Skills
- Case management
- Managed Care & Medicaid
- Child welfare management
- Experienced with TruCare software
- MEDI
- Cross-functional operational coordination
- Secure online platform management
- Collaborative initiatives
- Portico
- Cenpas proficiency
- Amisys proficiency
- Child protection advocacy
- Mandated Reporting & Documentation
- Facilitation of family reunification services
- Trauma-informed practices
- Risk assessment expertise
- Crisis management
- Safety protocols implementation
- Collaborative project management
- Court Testimony & Legal Documentation
- Cultural Competence & Sensitivity
- Proficient in SACWIS navigation
- Knowledge of Illinois DCFS Policies and Procedures
- Comprehensive service plan creation
- Engaging children and families in interviews
- Effective conflict management & Deescalation strategies
- Psychology
- Child psychology knowledge
- Treatment Planning
- Community resources
- HIPAA compliance
- Client relationship management
- Case needs assessment
Relevant Skills For Dcfs
- Child Welfare Case Management
- Mandated Reporting & Documentation
- Family Reunification Support
- Trauma-Informed Care
- Risk & Safety Assessments
- Crisis Intervention
- Protective Services Procedures
- Multi-Agency Collaboration
- Court Testimony & Legal Documentation
- Cultural Competence & Sensitivity
- SACWIS Navigation
- Knowledge of Illinois DCFS Policies and Procedures
- Service Plan Development
- Interviewing Children and Families
- Conflict De-escalation Strategies
Technology Skills
- TruCare
- SACWIS
- MEDI
- OMNI
- Secure Web Portal
- ENVOLVE
- Portico
- Cenpas
- Amisys
Timeline
Healthcare Coordinator
Centene Corporation
09.2019 - Current
TLP Residential Advisor
MYSI Corporation
03.2017 - 09.2019
Travel Monitor
Alpha School Bus
02.2015 - 03.2017
Assistant Manager
Advance America
08.2014 - 02.2015
Bachelor of Arts - General Psychology
American Public University
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