Diane Donnelly
Bolingbrook
Summary
Motivated professional with a strong work ethic and adaptability. Demonstrated ability to quickly master new skills and work independently. Focused on enhancing customer satisfaction and achieving positive outcomes through exceptional service and effective communication. Committed to contributing to team success and supporting organizational goals. Hard worker who produces results.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Retail Store Clerk
Jewel Food Stores
Bolingbrook
03.2024 - Current
- Resolved customer complaints swiftly while seeking assistance when necessary.
- Collaborated closely with team members to enhance store operations.
- Monitored and enforced loss prevention measures by observing customer and employee behavior.
- Executed opening and closing duties, including cash counting and register setup.
- Checked expiration dates on merchandise before shelf placement for sale.
- Inspected returned items for quality before reintegrating into inventory or processing refunds.
- Accurately operated cash register to process customer payments efficiently.
- Greeted customers warmly, addressing inquiries with thorough product knowledge.
Senior Sales Consultant
PartyLite Gifts Inc.
Bolingbrook
02.1994 - Current
- Developed comprehensive product knowledge to effectively advise customers on suitable solutions.
- Implemented successful sales strategies, resulting in a substantial increase in customer base.
- Conducted research on industry trends and competition to inform strategic sales initiatives.
- Cultivated relationships with key clients through regular meetings and follow-ups.
- Performed account reviews to ensure effective alignment with customer needs.
- Analyzed data sets to identify opportunities for improvement in sales processes and customer experiences.
- Negotiated vendor contracts for bulk discounts and favorable terms.
- Coached junior consultants on lead generation, negotiation, and closing techniques.
Education
High School Diploma -
Riverside Brookfield High School
Riverside, IL05-1986
Skills
- Customer service
- Point-of-sale system
- Sales strategies
- Product knowledge
- Relationship building
- Self-Directed
- Effective communication
- Customer relations
- Sales reporting
Affiliations
- I like to spend time with family and friends. I love to travel and meet new people. I love rescuing dogs and work on my family non-profit.
Accomplishments
- Through my time with PartyLite I promoted to Senior Sales Consultant while earning 17 sales incentive trips, many bonuses and sales accolades in my 30+ years.
- Through goal setting I have met many monthly sales goals, helped team members do the same and worked with team members to create a friendly and cohesive team dynamic.
Certification
- I have passed the alcohol and tobacco yearly testing.
Timeline
Retail Store Clerk
Jewel Food Stores
03.2024 - Current
Senior Sales Consultant
PartyLite Gifts Inc.
02.1994 - Current
High School Diploma -
Riverside Brookfield High School
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