Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIANDRE BROWN

Chicago

Summary

Skillfully meet diverse needs and address issues to maintain efficiency and provide excellent support. Strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Skilled in medical coding, insurance claims, and ERP systems.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Woodlawn Dental Gallery
05.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Community Support Representative

Uber
11.2017 - 10.2018
  • Work with Restaurant Partners to solve simple or complex problems and concerns in regards to their restaurant(s) including menu updates, banking information, problems with specific orders and general questions and concerns about the ordering platform
  • Identify and report trends within the support queue
  • Identify service gaps and located needed resources for Restaurant Partners
  • Educate potential participants on available services and processes to engage in program
  • Collaborate on program operations with managers, including offering feedback from participants and improvement recommendations
  • Develop team communications and information for team meetings
  • Work with co-workers to resolve complex problems, improve operations and provide exceptional customer service

Billing Specialist/Customer Service Representative

United Dental Partners
10.2016 - 10.2017
  • Answer calls in a call center environment
  • Assist customers from our various dental office locations with questions and inquiries about appointments, services and billing questions
  • Assist other call center agents with escalated questions; specifically, regarding troublesome or irate customers
  • Update customers' accounts accordingly
  • Work closely with management to create spreadsheets and presentations within Microsoft Office and present to upper management using data collected from analyses of compiled information within our system
  • Create and provide training material for new agents; working closely with the training staff to provide the necessary information needed for new staff

Education

Associate of Business Administration - Business Administration

University of Wisconsin, Madison
Madison, WI

Skills

  • Excellent communication skills
  • Ability to independently plan and coordinate workload demands
  • Ability to handle multiple ongoing complex tasks
  • Ability to exercise judgment and discretion
  • Highly skilled in the use of computers and various software
  • Efficient Data Management
  • Billing Workflow Coordination
  • Comprehensive Financial Reports

Timeline

Administrative Assistant

Woodlawn Dental Gallery
05.2023 - Current

Community Support Representative

Uber
11.2017 - 10.2018

Billing Specialist/Customer Service Representative

United Dental Partners
10.2016 - 10.2017

Associate of Business Administration - Business Administration

University of Wisconsin, Madison

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