DIANA C VILLAMAN
Des Plaines
Summary
Dynamic Small Business Banker Specialist at US BANK, recognized for expertise in financial assessment and customer relationship development. Proven track record in loan processing and compliance management, consistently delivering tailored solutions that enhance client satisfaction and drive portfolio growth. Committed to ethical banking practices while fostering long-term client relationships.
Overview
13
13
years of professional experience
Work History
Small Business Banker Specialist
US BANK
Elmhurst
09.2019 - Current
- Conduct banking and loan transaction analysis for clients.
- Monitored and managed banking relationships to achieve client objectives.
- Evaluated client requirements and suggested impactful solutions for financial growth.
- Engaged new clients and introduced them to banking services.
- Directed clients towards partnerships with Treasurer Management and Payment solutions.
- Built personal brand through collaboration with community.
- Expanded existing portfolio of small businesses generating annual revenue between $300M and $3M.
- Developed and maintained relationships with small business owners to understand their financial needs.
- Researched existing banking products and services in order to identify opportunities for improvement or expansion.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Relationship Banker
BMO HARRIS BANK
GURNEE
01.2016 - 01.2019
- Handled various personal loans including HELOC, HELOAN, and REFINANCE EXPRESS.
- Guided and facilitated the setup of savings and checking accounts.
- Handled customer inquiries in person, by phone, and through written communication.
- Attended to customers at the counter.
- Assessed customer requirements, suggested appropriate products, and secured sales.
- Facilitated teller transactions efficiently.
Customer Services Associate
PNC BANK
Vernon Hills
01.2014 - 01.2016
- Processed checks and cash for deposit while ensuring accuracy.
- Balanced currency, coin, and checks in cash drawers at ends of shifts.
- Promoted financial products and services through digital customer information systems.
- Managed account openings and closures.
- Processed loan applications efficiently.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Senior Teller
SAVINGS BANK OF DANBURY
Bethel
05.2012 - 02.2014
- Processed cash and check transactions for deposit.
- Balanced cash drawer amounts at shift end and calculated daily transactions.
- Market products like traveler's checks, savings bonds, and money orders using customer data.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
MBA - Business Administration and Management
Devry University Keller Graduate School of Managem
Chicago, IL06-2025
Bachelor Business Administration - Finance
DEVRY UNIVERSITY
Chicago, IL12.2023
Associate degree - Criminal Justices/Homeland Security
DEVRY UNIVERSITY
Chicago, IL12.2017
Associate in criminal justices - Law Enforcement
NAUGATUCK VALLEY COMMUNITY COLLEGE
Waterbury, CT05.2014
Skills
- Performance Financial Assessment
- Customer Relationship Development
- Project Coordination
- Compliance Management
- Data analysis
- Loan processing
- Effective communication
- Problem solving
- Customer service
- Portfolio management
- Credit assessment
- Cross-selling products
- Compliance, banking laws, and regulations
- Fee calculations
- Relationship building
- Team leadership
- Analytical thinking
- Multitasking capacity
- Honest and dependable
- Customer relationship management
- Fraud detection
- Ethical conduct
- Sales techniques
Summary Of Qualifications
I am aspiring to utilize my excellent interpersonal and communication skills to provide exceptional customer service as a Business Banker in a customer-centric bank, fostering long-term client relationships and driving revenue growth., articulate and effective communicator team player able to develop productive relationships with colleagues, clients and staff at all levels to accomplish a common goal. Fluent in Spanish and English., Proficient in Windows XP/Vista/7, Microsoft Suite, Internet research. Able to learn new applications quickly with minimal supervision, Live Oak, N-Cino and Sales Force.
Accomplishments
- US BANK LEGEND OF POSSIBLE 2023 & 2024
Languages
Spanish
Professional
Timeline
Small Business Banker Specialist
US BANK
09.2019 - Current
Relationship Banker
BMO HARRIS BANK
01.2016 - 01.2019
Customer Services Associate
PNC BANK
01.2014 - 01.2016
Senior Teller
SAVINGS BANK OF DANBURY
05.2012 - 02.2014
MBA - Business Administration and Management
Devry University Keller Graduate School of Managem
Bachelor Business Administration - Finance
DEVRY UNIVERSITY
Associate degree - Criminal Justices/Homeland Security
DEVRY UNIVERSITY
Associate in criminal justices - Law Enforcement
NAUGATUCK VALLEY COMMUNITY COLLEGE