Diana Reyes
Supervisor At Call Center
Chicago,IL
Summary
Experienced with team leadership and problem-solving. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering a collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
1
1
Language
Work History
Supervisor
H&M call center
Chicago, Illinois
01.2016 - Current
- Collaborate with the supervising team and coach agents in problem-solving skills to help resolve customer inquiries.
- Supported with new agent training by answering questions and guiding agents to find the answer.
- De-escalate customers and problem-solve
- Delegate tasks for the week based on the current workload
- Managed emails, incoming calls, and daily caseload
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor’s in Science - Biology major, Sustainability minor
Roosevelt University
01-2025
Associate of Science - Environmental Biology
Harry S. Truman, Chicago City Colleges
05.2001 -
Skills
Training and mentoring
Employee motivation
Goal oriented
Attention to detail
Task delegation
Time management
Organizational skills
Timeline
Supervisor
H&M call center
01.2016 - Current
Associate of Science - Environmental Biology
Harry S. Truman, Chicago City Colleges
05.2001 -
Bachelor’s in Science - Biology major, Sustainability minor
Roosevelt University