DIANA Pineda
Joliet
Summary
Highly motivated and experienced customer service and sales professional, with a proven track record of consistently surpassing sales targets and providing outstanding customer experiences. Skilled in effectively managing finances, analyzing financial data, and cultivating strong, long-lasting customer relationships. Eager to take on new challenges, develop professionally, and contribute to a team environment where continuous improvement is valued.
Overview
6
6
years of professional experience
Work History
Service Cashier
Bettenhausen Dodge
Lockport
04.2024 - Current
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Handled cash, credit, and electronic payments, ensuring correct change and accurate record-keeping.
- Collaborated with service advisors and technicians to ensure efficient workflow and timely customer updates.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
Production Associate
Sparkle & Co.
Plainfield
11.2021 - 01.2024
- Skilled in quality control processes, ensuring products meet industry standards and specifications
- Proficient in inventory management, recording and tracking materials and supplies
- Managed end-to-end product fulfillment process, ensuring accurate and timely order processing and delivery
Customer Service Rep I
First Midwest Bank
Joliet
04.2019 - 09.2021
- Responded to customer inquiries regarding bank accounts, transactions, loans, and credit card services via phone
- Proficient in managing high call volumes, resolving customer conflicts, and providing exceptional service
- Assisted customers in managing accounts, including processing transactions, updating information, and resolving billing discrepancies
- Demonstrated strong understanding of financial products and services, effectively advising and cross-selling to customers
- Utilized CRM software to accurately document customer interactions and maintain detailed records
Education
High School Diploma -
Joliet West High School
Joliet, IL05-2017
Skills
- Communication
- Problem-solving
- Customer service
- Inventory management
- Account Management
- Proficient in CRM software
- Data Analysis
Languages
Spanish
Limited
Timeline
Service Cashier
Bettenhausen Dodge
04.2024 - Current
Production Associate
Sparkle & Co.
11.2021 - 01.2024
Customer Service Rep I
First Midwest Bank
04.2019 - 09.2021
High School Diploma -
Joliet West High School
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