Diana Mendez
Chicago
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pre-Lit Personal Injury Case Manager
Malman Law
Chicago
12.2024 - Current
- Managed 75-100 personal injury claims, ensuring timely progression and resolution tailored to 1-5 clients per claim.
- Functioned as the main point of contact for clients, attorneys, medical providers, insurance companies, and Malman Law employees to support the progression of a client's claim and needs.
- Supported clients during adverse times, addressing their physical, emotional, and financial stressors while maintaining professionalism.
- Assisted attorneys in preparing demands, coordinating settlement offer calls, and facilitating in-person meetings to advance case outcomes.
- Identified missing medical records, bills, and treatment inconsistencies in a fast-paced & high-volume call environment.
- Proactively organized case files under the SmartAdvocate Software so medical documents were easily accessible, client calls were detailed and concise, and insurance updates were highlighted to avoid any delays.
Receptionist
Hughes Socol Piers Resnick & Dym, Ltd.
Chicago
02.2023 - 12.2024
- Cultivated a welcoming environment for attorneys, staff, and guests in person and over the phone.
- Coordinated meetings for attorneys, assisting during depositions, mediations, discoveries, firm events, and client meetings to ensure smooth operations.
- Coordinated marketing activities, reception/legal duties, and firm-wide events on short notice to support firm initiatives.
- Managed marketing responsibilities by creating and uploading posts on firm website and social media, updating website content, maintaining vendor relationships, and developing shareholder presentations.
Customer Service Representative
Alamo Insurance
Chicago
11.2022 - 01.2023
- Proactively memorized all auto insurance offerings to assist customers and answer inquiries more efficiently regarding their policies.
- Answered phone calls, processed payments, and completed paperwork duties to support customer service operations.
- Verified information and adjusted auto insurance policies in collaboration with underwriting departments from multiple insurance companies.
- Trained new employees on TurboRater Software, ensuring delivery of high-quality customer service in fast-paced a fast-paced environment.
Education
Bachelor of Arts - Political Science & Spanish
Gettysburg College
Gettysburg, PA05.2022
Skills
- Proficient in Spanish
- Case management
- Legal research/documentation
- Record analysis
- JuraLaw software
- SmartAdvocate software
- Microsoft Outlook, Excel, PowerPoint
- Client relations
- Communication skills
Certification
Notary Public, Illinois, Exp. 3/15/2027
Timeline
Pre-Lit Personal Injury Case Manager
Malman Law
12.2024 - Current
Receptionist
Hughes Socol Piers Resnick & Dym, Ltd.
02.2023 - 12.2024
Customer Service Representative
Alamo Insurance
11.2022 - 01.2023
Bachelor of Arts - Political Science & Spanish
Gettysburg College