Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Diana Maciel

Chicago

Summary

Detail-oriented operations and customer service professional with 10+ years of experience in logistics, account management, and retail leadership. Proven ability to manage high-volume workloads, coordinate across teams, and maintain accurate records and documentation. Strong organizational, communication, and problem-solving skills with a focus on efficiency, compliance, and reliable administrative support.

Overview

13
13
years of professional experience

Work History

Account Executive

AT&T Business Solutions
02.2025 - 11.2025
  • Develop and manage business accounts while driving revenue growth
  • Prospect and secure new clients through outbound outreach and relationship building
  • Analyze customer needs and deliver tailored telecom solutions
  • Maintain strong client relationships to ensure retention and satisfaction

Logistics Account Executive

TQL Logistics, West Loop
09.2022 - 12.2024
  • Built a book of business through consistent prospecting and cold calling
  • Managed freight shipments from start to finish, ensuring timely delivery
  • Coordinated with shippers and carriers to resolve issues and maintain efficiency
  • Handled transportation challenges and ensured customer satisfaction

Retail Store Manager

T-Mobile, Wireless Vision LLC
03.2021 - 08.2022
  • Led daily store operations and drove sales performance
  • Coached and developed team members to exceed performance goals
  • Delivered exceptional customer experience and service standards
  • Implemented training for new products and promotions

Retail Store Manager

AT&T Mobility LLC
08.2019 - 03.2021
  • Supervised store operations and team performance
  • Executed sales and customer service strategies to drive growth
  • Coached staff to improve productivity and customer engagement

Store Manager

SPRINT
02.2016 - 05.2019
  • Improved team performance through coaching and training
  • Monitored sales metrics and drove accountability
  • Conducted role-play sessions to strengthen sales techniques

Assistant Store Manager

Xtreme Mobile Inc.
03.2013 - 01.2016
  • Managed activations for multiple telecom providers
  • Resolved customer issues and provided effective solutions
  • Assisted with device troubleshooting and repairs

Education

Richard J. Daley College
Chicago, IL

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Moraine Valley Community College
Palos Hills, IL
05-2014

Skills

  • Supply Chain Management
  • Team Building
  • Contract Negotiation
  • Business Management
  • Merchandising
  • POS Software
  • Social Media Platforms
  • Microsoft Excel
  • Account management
  • Friendly, positive attitude
  • Attention to detail
  • Dependable and responsible

LANGUAGES

English
Spanish (Native)

Timeline

Account Executive

AT&T Business Solutions
02.2025 - 11.2025

Logistics Account Executive

TQL Logistics, West Loop
09.2022 - 12.2024

Retail Store Manager

T-Mobile, Wireless Vision LLC
03.2021 - 08.2022

Retail Store Manager

AT&T Mobility LLC
08.2019 - 03.2021

Store Manager

SPRINT
02.2016 - 05.2019

Assistant Store Manager

Xtreme Mobile Inc.
03.2013 - 01.2016

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Moraine Valley Community College

Richard J. Daley College
Diana Maciel