Diana Lopez
Orland Park
Summary
Dependable, caring, and customer-focused professional with extensive experience communicating with diverse individuals, resolving conflicts, following established procedures, and working collaboratively in fast-paced environments. Recognized for sound judgment, strong interpersonal skills, and the ability to remain calm under pressure. Passionate about supporting children in a safe, positive school environment while building respectful relationships with students, staff, and families.
Overview
11
11
years of professional experience
Work History
Realtor
KRG Realty
Mokena, Illinois
12.2024 - Current
- Build trusting relationships with clients by providing professional, responsive, and compassionate service.
- Communicate clearly with clients, attorneys, lenders, and other professionals to ensure successful transactions.
- Manage multiple priorities while maintaining accurate records and meeting strict deadlines.
- Resolve concerns promptly by identifying solutions and maintaining a calm, positive approach.
Production Scheduler
Panduit
Tinley Park, Illinois
04.2024 - 12.2025
- Collaborated with multiple departments to coordinate daily operations and achieve shared goals.
- Exercised sound judgment while prioritizing competing responsibilities in a fast-paced environment.
- Followed established procedures and maintained accurate documentation to support efficient operations.
- Demonstrated reliability, organization, and attention to detail while managing multiple priorities.
Customer Experience Advocate
Panduit
Tinley Park, Illinois
08.2022 - 04.2024
- Delivered exceptional customer service by assisting individuals with questions, concerns, and product needs through phone and email.
- De-escalated challenging situations by listening carefully, identifying solutions, and maintaining professionalism.
- Managed multiple requests while maintaining accuracy, organization, and timely follow-up.
- Built positive working relationships with customers and coworkers through effective communication and teamwork.
Mortgage & HELOC Underwriter
Credit Union 1
Lombard, Illinois
01.2021 - 05.2022
- Exercised sound judgment while reviewing confidential information and making accurate decisions.
- Followed detailed written procedures and regulatory guidelines with a high degree of accuracy.
- Communicated professionally with internal teams to ensure timely processing of applications.
Credit Underwriter
JPMorgan Chase & Co.
Downers Grove, Illinois
09.2015 - 07.2019
- Provided outstanding customer service while supporting clients throughout the lending process.
- Recognized with multiple customer service awards for professionalism, communication, and commitment to excellent service.
- Collaborated with team members to meet department goals while maintaining confidentiality and accuracy.
Education
Bachelor of Science - Information and Decision Sciences, Business Analytics Minor
University of Illinois at Chicago
Chicago, Illinois05-2015
Skills
- Strong communication and interpersonal skills
- Relationship building with students, families, and coworkers
- Conflict resolution and problem-solving
- Safety awareness and attention to detail
- Dependable and responsible
- Team collaboration
- Organization and multitasking
- Ability to follow written and verbal instructions
- Customer service and public interaction
- Microsoft Office (Word, Excel, Outlook)
RELEVANT EXPERIENCE
- Parent of school-age child with firsthand understanding of school expectations, student behavior, and the importance of creating a safe, respectful environment.
- Regular volunteer at school events.
Languages
Spanish
Native or Bilingual
Timeline
Realtor
KRG Realty
12.2024 - Current
Production Scheduler
Panduit
04.2024 - 12.2025
Customer Experience Advocate
Panduit
08.2022 - 04.2024
Mortgage & HELOC Underwriter
Credit Union 1
01.2021 - 05.2022
Credit Underwriter
JPMorgan Chase & Co.
09.2015 - 07.2019
Bachelor of Science - Information and Decision Sciences, Business Analytics Minor
University of Illinois at Chicago