Diana Levy
Tel Aviv
Summary
Experienced Customer care specialist brings 3+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
2025
2025
years of professional experience
Work History
Customer Care Specialist
Memo Global
- Responded to customer needs through competent customer service and prompt problem-solving.
- Took ownership of customers issues to follow problems through to resolution..
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
Health Recruiter
Acps
03.2024 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Studied job descriptions and qualifications to determine applicant requirements.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances..
Education
Bachelor Of Science - Criminology And Psychology
Brigham Young University
07.2022
Diploma - English Literature
Arizona State University
Online 07.2021
Skills
- Customer service excellence
- Time management
- Adaptability and flexibility
- Data entry
- Decision-making
- Multitasking and organization
- Active listening
- Complaint handling
- Customer relations
- Call center experience
- Email communication
- Documentation and reporting
- Relationship building
- Candidate sourcing
- Employee relations
- Cold calling
- Performance tracking
Timeline
Health Recruiter
Acps
03.2024 - Current
Customer Care Specialist
Memo Global
Bachelor Of Science - Criminology And Psychology
Brigham Young University
Diploma - English Literature
Arizona State University
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