Diana Juarez
Des Plaines
Summary
Customer-focused professional with 5 years of experience. Proven track record in delivering exceptional customer care, resolving inquiries, and enhancing customer satisfaction across diverse industries. Strong communication skills and bilingual proficiency in English and Spanish, with expertise in Microsoft Office and data management.
Well-trained compliance specialist with exemplary skills. Successful worker with several years of experience in solving problems. Known for accuracy and efficient work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Compliance Specialist II
Wheels Inc
Schaumburg
02.2025 - Current
- Manage vehicle paperwork and registration renewals for fleet vehicles.
- Build strong relationships with DMVs, vendors, and internal teams.
- Process and track titles, registrations, and tax documents.
- Resolve title and license issues through research and collaboration.
- Ensure timely and accurate processing to maintain legal compliance of vehicles.
- Communicate effectively with clients, drivers, and other departments to meet requirements.
- Utilize Microsoft Office, web-based systems, and databases efficiently.
- Maintain high levels of organization, attention to detail, and customer service.
Admin
Direct Auto Insurance
Chicago
09.2024 - 01.2025
- Processed and managed 800 backdated claims, ensuring timely resolution and compliance with company policies.
- Provided administrative support to facilitate efficient claim processing and enhance customer service.
- Coordinated and followed up on outstanding claims, improving turnaround times and customer satisfaction.
- Assisted with data entry, record-keeping, and documentation to streamline departmental workflows.
- Supported daily operations with tasks including filing, document processing, and responding to inquiries.
Medical Records Clerk
Robert Half
Elk Grove Village
05.2024 - 08.2024
- Maintained comprehensive medical records, ensuring accuracy, confidentiality, and adherence to HIPAA standards.
- Performed data entry to maintain current patient demographics, insurance information, and medical histories.
- Managed electronic conversion of paper documents, overseeing the scanning, indexing, and secure storage within the EHR system.
Receptionist
Robert Half/ Familia Dental
Schaumburg
04.2024 - 05.2024
- Managed incoming call traffic, routing calls to the correct departments and scheduling appointments across multiple states for efficient time management.
- Liaised with various departments to maintain smooth operational flow and effective internal communication.
- Resolved patient inquiries and concerns, delivering information on dental services and achieving satisfactory outcomes for patient complaints.
Intake Specialist (Remote)
Robert Half/ Illinois Housing Development Authority
Rosemont
03.2023 - 03.2024
- Translated and completed English application forms for Spanish-speaking clients, ensuring accessibility to vital resources and assistance.
- Delivered empathetic support and guidance to customers facing challenging circumstances, enhancing their understanding and engagement.
- Attained or surpassed performance objectives through self-motivation and discipline, contributing to team efforts via regular virtual meetings and solution-focused discussions.
Bank Teller
Parkway Bank
Niles
03.2022 - 09.2022
- Processed customer transactions, including deposits, withdrawals, and loan payments, with accuracy and efficiency.
- Resolved customer inquiries and issues, providing product recommendations and maintaining a high standard of service.
- Adhered to banking policies, procedures, and regulations, ensuring the secure handling of confidential customer information.
Customer Service Associate
Mobile Tel
Park Ridge
01.2021 - 12.2021
- Surpassed monthly sales goals by employing effective telephonic sales strategies and persuasive communication.
- Recorded comprehensive details of customer interactions, including call logs, emails, and notes, for accurate tracking and future reference.
- Addressed post-sale customer inquiries, including returns, exchanges, and warranty claims, ensuring swift resolution and sustained positive relationships.
Cashier/Customer Service
Best Buy
Gurnee
10.2020 - 01.2021
- Delivered outstanding service by attentively addressing customer inquiries, offering relevant product recommendations, and swiftly resolving service issues.
- Enhanced customer understanding of mobile technology by explaining current trends, features, and product specifications.
- Cultivated lasting customer relationships, promoting customer loyalty and encouraging repeat business.
Shipping and Receiving Clerk
KW International Inc
Bensenville
12.2018 - 12.2019
- Verified accuracy of incoming shipments by conducting thorough inspections, confirming content alignment with documentation.
- Ensured compliance with shipping regulations and maintained accurate records for all received goods.
Education
Certificate - Human Resource Specialist
Oakton Community College
Des Plaines, IL 04.2026 - 04.2026
High School Diploma -
Aspira Early College High School
ChicagoSkills
- Bilingual- Spanish
- Compliance management
- Process improvement
- Attention to detail
- Customer Service
- Front Desk
- Data Entry
- Clerical
- Sales
- Warehouse Experience
- Microsoft Office
- Translation
- Information gathering
- Organizational Skills
- Conversion Optimization
- Fraud Prevention and Detection
- Call Center
- Salesforce
- Medical Office Experience
- Problem-Solving
- Time Management
- Adaptability
- Multitasking
Certification
Driver's License
Timeline
Certificate - Human Resource Specialist
Oakton Community College
04.2026 - 04.2026
Compliance Specialist II
Wheels Inc
02.2025 - Current
Admin
Direct Auto Insurance
09.2024 - 01.2025
Medical Records Clerk
Robert Half
05.2024 - 08.2024
Receptionist
Robert Half/ Familia Dental
04.2024 - 05.2024
Intake Specialist (Remote)
Robert Half/ Illinois Housing Development Authority
03.2023 - 03.2024
Bank Teller
Parkway Bank
03.2022 - 09.2022
Customer Service Associate
Mobile Tel
01.2021 - 12.2021
Cashier/Customer Service
Best Buy
10.2020 - 01.2021
Shipping and Receiving Clerk
KW International Inc
12.2018 - 12.2019
High School Diploma -
Aspira Early College High School