Diana Dobson
Hanover Park
Summary
Dynamic Telecommunicator with extensive experience at Du-Comm, adept at multi-tasking and tactical dispatch. Proven track record in enhancing emergency response efficiency and fostering collaboration among public safety agencies. Skilled in swift assessment of caller needs, ensuring accurate information relay to first responders during critical incidents.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Switchboard Operator
St Alexius Hospital
Hoffman Estates, IL
06.2026 - Current
- Operated multi-line phone system, directing calls efficiently to appropriate departments.
- Managed patient inquiries, providing accurate information and assistance with compassion.
- Coordinated communication between hospital staff and external entities, ensuring seamless operations.
- Maintained up-to-date knowledge of hospital services and departmental locations for effective call routing.
Telecommunicator
Du-Comm
Wheaton, IL
01.2010 - 12.2025
- Managed emergency call handling, ensuring swift response and accurate information relay to first responders.
- Coordinated communication between public safety agencies, enhancing collaboration during critical incidents.
Telecommunicator
Roselle Police Dept
Roselle, IL
02.1996 - 12.2009
- Assessed caller needs swiftly, dispatching appropriate emergency services efficiently.
- Maintained detailed logs of calls and incidents for accuracy and compliance.
- Coordinated with law enforcement and fire departments during critical situations.
Education
High School Diploma -
Streamwood High School
Streamwood6 1995
Skills
- Multi-tasking
- Leads Coordinator
- Swat Dispatch
- Telephone operations
Certification
EMD/EFD
LEADS
CPR
Timeline
Switchboard Operator
St Alexius Hospital
06.2026 - Current
Telecommunicator
Du-Comm
01.2010 - 12.2025
Telecommunicator
Roselle Police Dept
02.1996 - 12.2009
High School Diploma -
Streamwood High School
Advisor Roselle Police Explorers since 2008
Help plan meetings
train youth on police training
mentor youth