Diana Burkhalter
Edwardsville,IL
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering over 35 years of related experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Warranty Administrator
Quality Buick GMC Cadillac
07.2007 - 05.2024
- Maintained high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained detailed service and customer records.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Streamlined warranty process for increased efficiency and faster claim resolutions.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Gathered paperwork and contacted customers to book appointments.
- Identified areas of improvement within warranty administration process, implementing changes that led to increased efficiency and cost savings for company.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
High School - Accounting And Business Management
Metamora Township High School
Metamora, IL06.1975
Skills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Automotive Industry Expertise
- Recordkeeping skills
- Claims submissions
- Appointment booking
- Paperwork Processing
- Payment issuing
- Records Management
- Technical knowledge
- Paperwork coordination
- Compliance Monitoring
- Appointment Scheduling
- Attention to Detail
- Excellent administrative abilities
- Customer Service
- Critical Thinking
- Data Entry
- Documentation skills
- Organizing and Prioritizing Work
- Documentation processing
- Data Integrity
- Policy Review
Timeline
Warranty Administrator
Quality Buick GMC Cadillac
07.2007 - 05.2024
High School - Accounting And Business Management
Metamora Township High School
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