Diana Antonelli
Caseyville,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Team Leader, Logistics
Caring Transitions
08.2022 - Current
- Streamlined the relocation process by coordinating with clients, movers, and real estate agents for seamless transitions.
- Reduced client relocation costs through effective negotiation with service providers and efficient management of resources.
- Enhanced customer satisfaction by providing personalized support and guidance throughout the entire relocation process.
- Developed tailored relocation plans for each client after conducting thorough needs assessments to address individual requirements.
Office Administrative Assistant
The Home Loan Expert, LLC
02.2021 - 10.2022
- Managed approximately 100 to 150 incoming calls, emails, faxes per day.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Boosted employee morale by planning and executing engaging company events and team-building activities.
- Helped to streamline new employee onboarding process, reducing ramp-up time for incoming staff members.
Customer Sales Representative
Victoria's Secret
10.2019 - 12.2020
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer satisfaction by providing personalized product recommendations and efficient service.
- Assisted store management in achieving sales goals through effective visual merchandising strategies.
- Contributed to store aesthetics by designing creative visual displays for seasonal promotions.
- Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
Customer Service/Enrollment Services Coordinator
YMCA Of Metropolitan Chicago
09.2013 - 09.2019
- Experience with Microsoft Excel, Word, and, Knowledge and experience with Google applications
- Created and formatted content for website, email blasts, newsletters, and billing statements
- Intake/distribution of mail, supplies, and deliveries
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer communication, ensuring proper follow-up
- Promoted to Director of Customer Service in in fall of 2017
Camp Supervisor
YMCA Of Metropolitan Chicago
06.2012 - 08.2013
- Enhanced camper experience by developing and implementing engaging activities and programs.
- Ensured safety of campers by closely monitoring daily activities and adhering to established protocols.
- Supervised staff members for efficient operation and seamless coordination during camp sessions.
- Trained new employees in camp policies, procedures, and best practices for optimal performance.
- Developed relationships with parents, providing regular updates on their child''s progress at camp.
Lead Preschool Teacher
YMCA Of Metropolitan Chicago
03.2004 - 05.2013
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Fostered a nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
Child Care/Babysitting Room Supervisor
YMCA Of Metropolitan Chicago
03.2005 - 12.2012
- Enhanced guest satisfaction by efficiently managing room assignments and addressing concerns promptly.
- Maintained high standards of guest service with thorough training and supervision of team members.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
- Ensured child safety by closely monitoring their whereabouts and implementing strict rules for risky activities.
- Developed strong relationships with families, fostering trust and open communication about childcare needs.
Head Summer Camp Counselor
YMCA Of Metropolitan Chicago
06.1999 - 08.2011
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
Receptionist/Assistant to Realtor
ReMax Enterprises
05.2002 - 10.2005
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
- Enhanced property listings by producing visually appealing marketing materials, including brochures and virtual tours.
- Streamlined communication between clients and realtors, ensuring timely responses to inquiries and facilitating smooth transactions.
Education
High School Diploma -
Downers Grove North High School
Downers Grove, IL06.2002
General Studies
College of DuPage
Glen Ellyn, ILSkills
- Computer Proficiency
- Customer Service
- Credit Card Payment Processing
- POS Systems Expertise
- Order Processing
- CRM Software
- Microsoft Word
- Microsoft Excel
- Retail Sales Customer Service
- Program File Distribution
- Excel Spreadsheets
- Mail Management
- Data Collection
Timeline
Team Leader, Logistics
Caring Transitions
08.2022 - Current
Office Administrative Assistant
The Home Loan Expert, LLC
02.2021 - 10.2022
Customer Sales Representative
Victoria's Secret
10.2019 - 12.2020
Customer Service/Enrollment Services Coordinator
YMCA Of Metropolitan Chicago
09.2013 - 09.2019
Camp Supervisor
YMCA Of Metropolitan Chicago
06.2012 - 08.2013
Child Care/Babysitting Room Supervisor
YMCA Of Metropolitan Chicago
03.2005 - 12.2012
Lead Preschool Teacher
YMCA Of Metropolitan Chicago
03.2004 - 05.2013
Receptionist/Assistant to Realtor
ReMax Enterprises
05.2002 - 10.2005
Head Summer Camp Counselor
YMCA Of Metropolitan Chicago
06.1999 - 08.2011
High School Diploma -
Downers Grove North High School
General Studies
College of DuPage
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