Diana A. Garbutt-Rice
Hazel Crest
Summary
Dynamic professional seeking a challenging role within an organization dedicated to empowering clients and enriching employee lives. Passionate about fostering a culture of continuous education and growth, creating an environment where clients and team members thrive. Eager to leverage skills and experience to drive positive outcomes while embracing opportunities for personal and professional development. Committed to aligning with a company that values innovation, collaboration, and excellence in service delivery.
Overview
33
33
years of professional experience
Work History
Sales Operations Specialist
Mc Graw Hill
03.2015 - Current
- Assist Sale Representatives remotely with product pilots, samples, and distribution of free instructional materials to schools and districts.
- Streamlined sales reporting processes to enhance accuracy in data management.
- Assist Sales Representatives with customer order issues, ensuring timely resolution and accurate follow-up.
- Collaborated with cross-functional teams to improve forecasting and inventory management.
- Utilize Salesforce, Oracle, Spark, and Microsoft 365 (Outlook, Teams, Excel) to support sales operations, billing, customer communication, and reporting.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Billing/Payroll Clerk
Aramark Cleanroom Services
02.2013 - 03.2015
- Processed and audited billing for assigned Market Centers. Updated and maintained customer master files with contact/billing information. Submitted billing spreadsheets weekly. Assisted with researching and solving any billing issues the customers may have encountered. Cross trained staff in RAS and GTS. Processed expense reports for drivers in iExpense. Assisted management with back credits and adjustments. Knowledge of Microsoft Office (Word, Excel, Power Point, Outlook), RAS, GTS and Oracle.
- Maintained comprehensive records of employee hours, deductions, and adjustments for payroll accuracy.
- Processed payroll for diverse employee groups, ensuring timely and accurate compensation.
- Developed a detailed billing clerk training manual to document procedures, improve consistency, and support efficient onboarding and cross-training.
Order Analyst
ArcelorMittal (via Adecco Staffing)
07.2011 - 02.2013
- Ensured that customer purchase orders were processes in an efficient and timely manner. Communicated with Customer Reps regarding quantity and shipment issues. Manually entered orders, and cross checked AOR orders that required detailed attention. Cross-trained new employees in order checking/order entry, and other assigned administrative duties by management. Knowledge of Microsoft Office (Word, Excel, Power Point, Outlook).
- Utilized strong multitasking skills in managing multiple priorities simultaneously, ensuring timely completion of all assigned tasks.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
- Analyzed order data to identify discrepancies and ensure accuracy in processing.
Per Diem
McGraw-Hill Education
10.2010 - 06.2011
- Assisted Sales Reps in introducing different Chicagoland schools to different programs sponsored by McGraw-Hill. Delivered assigned material while formally directing any professional questions and/or issues to Sales Reps. Assisted in set-up for presentations and training development.
Trading Operations Assistant
KC-CO II LLC
10.1992 - 04.2008
- Reported and executed service functions at the Chicago Board Options Exchange (CBOE). Worked behind the scenes to make certain that orders were processed and reported in an efficient and timely manner. Depended upon by higher level trading staff and executives to know trading floor procedures. Assisted with identifying problems and/or deficiencies with the deltas, and interacted with other divisions and departments to coordinate work effort and data sharing. Responsible for cross-training staff members to provide support, data entry, analyzing problems, covering telephones and filing when needed. Knowledge of Linux, Microsoft Word, Excel, Quick Books and Peachtree.
Education
Associate of Arts - Business
Western International University
Phoenix, AZ01.2006
Skills
- Billing & Invoicing
- Payroll Processing & Auditing
- Expense Reporting
- Data Reconciliation
- Customer Account Management
- Sales & Order Operations
- Cross-Training & Team Support
- Microsoft Excel (spreadsheets, reporting)
- Microsoft Word, Outlook, PowerPoint
- Oracle, RAS, GTS, Quickbooks, Peachtree
- Remote Work & Virtual Collaboration
Timeline
Sales Operations Specialist
Mc Graw Hill
03.2015 - Current
Billing/Payroll Clerk
Aramark Cleanroom Services
02.2013 - 03.2015
Order Analyst
ArcelorMittal (via Adecco Staffing)
07.2011 - 02.2013
Per Diem
McGraw-Hill Education
10.2010 - 06.2011
Trading Operations Assistant
KC-CO II LLC
10.1992 - 04.2008
Associate of Arts - Business
Western International University
Sales Operations Champion Award 2020
This award recognizes exceptional dedication and outstanding performance in Sales Operations. It was presented for consistently going above and beyond to support sales representative, as well as the Sales Operations Team to drive team success and ensure operational excellence.