DIAMOND WILLIS
Chicago
Summary
Detail-oriented professional transitioning into Human Resources, leveraging a solid foundation in healthcare operations and compliance. Proven ability to manage confidential records and enhance workflow efficiency through effective claims tracking and resolution. Holds a Master’s degree in Organizational Development, well-equipped to support HR and Talent Acquisition initiatives.
Overview
13
13
years of professional experience
Work History
Patient Financial Services Specialist
Shirley Ryan AbilityLab
Chicago
12.2025 - Current
- Managed medical claims through payer portals and direct communication, ensuring timely resolution
- Prepared and submitted appeals, adjustments, and overpayment reviews for multiple insurance types, facilitating accurate billing processes
- Analyze Explanation of Benefits (EOBs) to identify discrepancies and resolve billing issues
- Accurately post deductibles and coinsurance using Cerner while maintaining data integrity
- Handle sensitive patient and financial information in compliance with HIPAA standards
- Responded to billing inquiries and supported team operations through effective organization and communication
Ambulatory Medication Access Coordinator
University of Chicago Medical Center
Chicago
06.2022 - 03.2024
- Coordinated with clinics, social services, and external partners to facilitate timely approvals for patient access
- Verified eligibility and resolved documentation issues, enhancing patient and stakeholder communication
- Tracked authorization status and maintained detailed documentation, supporting streamlined workflow processes
- Contributed to process improvements related to reimbursement and patient access programs
- Maintained confidential patient and insurance records with a high level of accuracy and compliance
Financial Clearance Specialist
Northwestern Memorial Hospital
Chicago
11.2021 - 05.2022
- Collaborated with clinical staff to secure authorizations and gather required documentation, facilitating timely patient care
- Verified insurance eligibility and ensured compliance with regulations by maintaining accurate patient records
- Resolved insurance-related inquiries through effective communication, enhancing patient satisfaction and trust
- Utilized Epic to manage referrals, track approvals, and maintain organized digital records
Patient Access Specialist
Northwestern Memorial Hospital
Chicago
10.2019 - 11.2021
- Served as primary point of contact, guiding and supporting patients through the access process
- Verified insurance eligibility and documented information in Epic to facilitate patient services
- Supported efficient patient flow through proactive issue identification and resolution
- Scheduled appointments and accurately entered patient data across systems to ensure seamless access to care
Customer Service Associate
Walgreens
Chicago
08.2013 - 03.2019
- Provided exceptional customer service in fast-paced environment, enhancing customer satisfaction
- Addressed customer concerns professionally while adhering to policies, ensuring positive customer experiences
- Executed accurate cash transactions and facilitated inventory operations, contributing to efficient store performance
Education
M.S. - Organizational Development
Roosevelt University
01-2020
B.A. - Psychology (Human Development)
DePaul University
01-2017
Skills
- Claims management
- Insurance Verification
- EOB Review
- Appeals
- Adjustments
- Account Resolution
- Records management
- Documentation & Data Accuracy
- Workflow coordination
- Microsoft Office
- Epic
- Cerner
- Issue Resolution
- Customer Service
- Calendar management
- Professional Communication
Community Service
Chicago Lights Tutoring Program, Volunteer Tutor
Timeline
Patient Financial Services Specialist
Shirley Ryan AbilityLab
12.2025 - Current
Ambulatory Medication Access Coordinator
University of Chicago Medical Center
06.2022 - 03.2024
Financial Clearance Specialist
Northwestern Memorial Hospital
11.2021 - 05.2022
Patient Access Specialist
Northwestern Memorial Hospital
10.2019 - 11.2021
Customer Service Associate
Walgreens
08.2013 - 03.2019
M.S. - Organizational Development
Roosevelt University
B.A. - Psychology (Human Development)
DePaul University